Hi, Is it possible to change/update the Following User user-level fields via a rule or a macro? Is there any possibility to access the following system fields: User Type Manager Setup Supervisor Team Interaction Visibility Because I am unable to find a way to automatically update them. Ple

Hello! I am trying to create an alert for every time our brand is mentioned in a news article. I have managed to create a listening dashboard but I want to be notified every time the feed updates.

Hi, Sample emails:Current Native email (E1): abc@hts.comForward to email (F1) : abc@hts.sprinklrsupport.com (this account is added on Sprinklr)New Native email (E2): abc@stg.comEmails from E1 are forwarded to F1 and grabbed from F1 on Sprinklr.Now I have 3 queries:1) As native email changes from E1

We need to configure answering machine detection for Callback calls, where the call should first connect to the agent, and the customer should hear greetings then have the option to opt in. Could you guide us on how this can be achieved?

WE have a requirement of calling announcement before wait music and different announcement for 2nd time, how to achieve this

I've discovered a situation where cases can be in the Assigned status, but the Assignee field is empty. I'd like to create a rule that will check for this and when it happens, update the Assignee field based on another (custom) field. My idea was to create a Queue rule that looks something like this

I have a use case where I want to transfer a call from the IVR to a team leader’s personal phone number using DID transfer. If the first team leader doesn’t pick up, the call should automatically transfer to a second team leader’s phone number. Currently, even when the first team leader does not ans

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