Hi everyone! I am as green as you can get to Sprinklr... I work for McDonald's and we just started using this platform for our social media. I have no idea where to start. Any tips, learning modules, examples would be gladly appreciated!

Hi all! I am looking to learn more about the Sprinklr Customer Community's best practices for quantifying data in Listening. My org is currently enabled for Sprinklr Copilot, and we also have the "generate summary" option on the drill down menu.  What are some of the methods that the communi

Hi all! I posted this in the general discussion page, but figured I'd post it here as well. Is there a way to add actions when approving messages? For instance, our team would like the ability to reject a message and then select a reason for the rejection (inaccurate, typos, grammar, etc..). It loo

Hi all! Is there a way to add actions when approving messages? For instance, our team would like the ability to reject a message and then select a reason for the rejection (inaccurate, typos, grammar, etc..). It looks like I can do this with a message level macro, but that adds additional clicks fo

We manage an X (Twitter) account through Sprinklr and are looking to clean up older posts by archiving or deleting them from the native platform. Is there a way to remove or archive posts on X while still retaining their historical performance metrics (impressions, engagement, etc.) within Sprinklr

Does anyone know what this error refers to, when displayed on a Sprinklr Insights (social listening) widget? And how to troubleshoot? "The search request size: 74370353, has exceeded the maximum allowed: 20971520."

Hi All, I'm trying to update and create a user within Sprinklr with the sprinklr API though a guided workflow.  But it looks like if i give the headers Content-Type application/scim+json with the request it looks like it  still sending it as application/json. and get the error 415 unsup

Use case: Client wants to sample 1000 cases/week for one team. There are three conditions to consider; NRR macro application, Closed macro application, and Send to Team macro application. They want the distribution of each condition to be based on the distribution of macro usage overall each week. I