how we can setup an auto-response (templatised) which is triggered after 7 days from last brand response, for cases where a custom filed is specifically tagged for this purpose?

How can I automatically receive incoming emails? When I’m on “Email Direct Status,” I don’t receive any emails. Is there a setting I need to adjust?

Hi group, I've run into a bit of a challenge lately. Is there an effective way to segment the fetching data by country without compromising data accuracy? For instance, I’m looking to perform a comparative analysis between Australia and New Zealand on the same topic, but don't know how to achieve th

My client requires that every outbound message or post go through an approval process. Approvers are also responsible for publishing and engaging. Is there a way to prevent approvers from approving their own outbound messages while still allowing them to approve other outbound messages as part of th

Hi everyone, I am trying to design an auto-close flow for live chat cases in Sprinklr and wanted to check whether there is any documented or recommended way to delay execution of a rule node or Case Update rule by about 1–2 seconds. My use case is: An end-chat condition is met (the client

Is it possible for classification of themes on social reporting dashboard?

Hi all! I saw Sprinklr has capability to bring in Four Square but I wanted to better understand that relationship. First, what is Foursquare? is it this one? https://foursquare.com/ Does anyone use it? If so, how? 

I tried to fetch appointment slots are play back to the customer. In the Slot Availability Manger, I configured the IST Time Zone, Available Hours (12:00 AM to 11:30 PM) and configured an agent, the agent is in available mode. In the IVR application under the fetch appointment slot node, referred

Hello, Has anyone had to create a report in Sprinklr for cases/messages received based off certain keywords? Or is there a way to pull cases/messages that are about a particular post that another person posted?