I’m trying to import 23 canned responses as text assets. Following the support article, I downloaded the example file and entered the required information for each field. However, I receive the following error in the Media Path column: “Please specify the value in [Asset Text] column.” The suppor

It seems that it's possible to add Microsoft Teams as a service channel in the Care Console. The key question is whether deflection is possible from Teams to WhatsApp, and conversely, from WhatsApp to Teams as well. Use Case: internal HR helpdesk, employees reach out to HR via WhatsApp, however i

Is there a way to pull a historical report on published content for the LinkedIn and Instagram platform, that specifies that location and language targeted?

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Hi everyone, I’m trying to create a Reporting widget that shows the complete conversation structure for a single Community post, and I’m wondering whether this is possible and how it can be configured. My goal is to provide a specific Post ID or Post URL and get all messages belonging to that thre

Hello, I am looking to build a widget that would give me a list of the subreddit names (NOT user/handles, NOT source, NOT message type) that hit a specific Topic/Theme/Keyword Query. Does the platform offer the ability to get a LIST of the subreddits? (Example: r/SubredditName)Thanks!

How to optimise this (Customer / Queue) rule - Master - Case Maker - FOR CASE ASSOCIATION To associate follow-up incoming messages, post-case creation. Ideal Scenario: Case is created and assigned Brand responds New customer message comes in and associates to the

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Hi Team, Do we have any documentation that maps Service Analytics metrics to their Social Analytics equivalents? For example, a client uses Volume of Published Messages in Social Analytics to monitor agent performance. We tried using Total Agent Message Count in Service Analytics as the equivalent