I tried to fetch appointment slots are play back to the customer. In the Slot Availability Manger, I configured the IST Time Zone, Available Hours (12:00 AM to 11:30 PM) and configured an agent, the agent is in available mode. In the IVR application under the fetch appointment slot node, referred t

Hello, Has anyone had to create a report in Sprinklr for cases/messages received based off certain keywords? Or is there a way to pull cases/messages that are about a particular post that another person posted?

Hi Team, One of the client wanted to tag their older campaigns and make a campaign reporting dashboard. But while the tool doesn't show the older campaigns. The client is not publishing campaigns via SPrinklr. How to tag the older campaigns that have been published outside Sprinklr?

Hello, My customer has a Case Custom Field where they are storing the question that their customer is asking in the Chatbot. They have a report that lists all case with this Custom Field. They want to be able to type in the word 'assets' in the filter and then find the shown case. But in the filter

We recently upgraded our Community Platform to improve stability and performance on Saturday, 21st March, 2026. However we are experiencing some issues, please feel free to post any questions or issues here.  If you are experiencing any issues that need immediate resolution please email t

We kicked off our 2026 programming with an insider look at the Sprinklr product roadmap for Social, Insights and Marketing. If you were unable to attend the webinar, please reach out—we’re happy to share the recording. Next, we’re excited to

Hi all! I saw Sprinklr has capability to bring in Four Square but I wanted to better understand that relationship. First, what is Foursquare? is it this one? https://foursquare.com/ Does anyone use it? If so, how? 

Hi everyone! I am as green as you can get to Sprinklr... I work for McDonald's and we just started using this platform for our social media. I have no idea where to start. Any tips, learning modules, examples would be gladly appreciated!