We want to receive an email every time any of the brands we track in benchmarking make a post that meets a Benchmarking Theme keyword query we have created Within benchmarking rules, we are not able to use Benchmarking Theme as a filter (confirmed this with support) We also tried to use Benchmark

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Hi Team, Currently client is using a smart response setup, wherein they have their own defined templates. There's are ML models setup in a Conv AI App for each kind of intent which are mapped to templates in the FAQ Bot. This setup is failing to retain the smart responses on a live chat ca

Team, could you help understand the purpose of Automated QA in Conversational AI? This feature was recently enabled for the client as per the KB article: Automated Testing of Bulk Cases. However, it is not functioning as expected. Additionally, the KB article appears to be unavailable on Sprinklr He

We have a diagnostics API that returns results a few minutes after receiving data. It is triggered when a person goes through the IVR. I would like to schedule callbacks for that number as soon as the diagnostics are completed by the API. The time after which the call should be initiated by the dial

Real talk — social media isn’t just your “brand awareness” channel anymore. It’s the place where someone can discover your product, buy it, flex it, and convince 10 more people to buy it… all in the same scroll. But here’s the catch: not every brand nai

hi team - I'm trying to help untangle a support response (Case #2729632), where they see that that user requested to speak to an agent, and then was asked the same question again.     Supported pointed to this delay within the Case Maker Rule (screenshot) as the reason this happened, and

Hi, Scenario:A customer starts a WhatsApp conversation. The system then sends a welcome message containing privacy information, etc. The message also includes 2 buttons and 1 link (see screenshot). I have two questions: Would it be better to use an HSM template for this scenario? How can the syst