I tried to fetch appointment slots are play back to the customer. In the Slot Availability Manger, I configured the IST Time Zone, Available Hours (12:00 AM to 11:30 PM) and configured an agent, the agent is in available mode. In the IVR application under the fetch appointment slot node, referred

Is it possible for classification of themes on social reporting dashboard?

Hello, Has anyone had to create a report in Sprinklr for cases/messages received based off certain keywords? Or is there a way to pull cases/messages that are about a particular post that another person posted?

Hi Team, One of the client wanted to tag their older campaigns and make a campaign reporting dashboard. But while the tool doesn't show the older campaigns. The client is not publishing campaigns via SPrinklr. How to tag the older campaigns that have been published outside Sprinklr?

We recently upgraded our Community Platform to improve stability and performance on Saturday, 21st March, 2026. However we are experiencing some issues, please feel free to post any questions or issues here.  If you are experiencing any issues that need immediate resolution please email t

We are able to create a case through GP but unable to create a profile as it is done in regular case creation for a Community Profile. Need help to identify what needs to be set.

Hello, My customer has a Case Custom Field where they are storing the question that their customer is asking in the Chatbot. They have a report that lists all case with this Custom Field. They want to be able to type in the word 'assets' in the filter and then find the shown case. But in the filter

We kicked off our 2026 programming with an insider look at the Sprinklr product roadmap for Social, Insights and Marketing. If you were unable to attend the webinar, please reach out—we’re happy to share the recording. Next, we’re excited to