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Sanyam Srivastava
2 days
2 views
I have a use case where customer is looking to export Livechat transcript from Sprinklr. I know for some customers, we send the transcript over to Salesforce. Is there a way to store this transcript at a case level or export it using APIs?
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Varun Sharma
4 days
5 views
SHIVAM SHARMA responded
2 days
ago
Hi team,How can we format the bot replies which are sent in Live Chat?For example:In the above screenshot, we are just sending a normal bot replies having some variables defined in the flow above the bot reply. Now, how can we do the below customisations? — Bold/italics. — Font Colour and Font Siz
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Shakeel Akhtar
2 days
7 views
For Update Callback API https://dev.sprinklr.com/update-callback In API documentation – It states that this field ‘phoneNumber’ is a mandatory parameter however when we are trying to send request without it, it’s working as expected.Ask: Can you confirm if this is a bug and the field is mandatory O
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Samiksha Puri
4 days
5 views
Abhishek Jain responded
3 days
ago
Is it possible to check in the Inbound IVR if there's any callback scheduled for the number that's calling?
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Sebastian Spagnuolo
3 days
7 views
Rajat Lunawat responded
3 days
ago
Hello, a customer is looking to use Sprinklr as a WhatsApp trigger to inform customers about the delivery status of their orders. They want to use our APIs to trigger JF with each message sent. For each API call, the recipient's phone number and the message to be sent will be provided (the message w
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Allison Fasching
3 days
3 views
Looking to Boost your posts on TikTok?? 🚀 Boosting TikTok Posts with Sprinklr: A Quick Guide 🎯 Want to amplify your TikTok content directly from Sprinklr? Here's how you can seamlessly boost posts and maximize your reach—all from your Engagement Dashboard! 🔗 Step 1: Link & Authorize Yo
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Shiry Mikhael
3 days
5 views
Hi Team, Can we display 2 products if there are 2 entities detected, as there is an overlap between the words mentioned in 2 entities for one of our clients (example: OLED and OLED 4K, both words being present in different entities).Or should these words be separated and split over 2 different entit
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Allison Fasching
4 days
64 views
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JAYADEEP Subhashis
5 days
6 views
JAYADEEP Subhashis responded
5 days
ago
Hellooo folks!It's the last day of the month, and I promise you'll love this one I'm sharing today. Ever see a brand totally nail a customer reply on social and think, “Okay, that’s how it’s done”? We rounded up 11 real-world social media customer service examples that go beyond copy-paste response
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