We have observed some inconsistencies in how Barge-In and Whisper functionalities behave for agents and supervisors. Specifically: The agent can mute the supervisor, but cannot unmute them (the supervisor can unmute themselves). The agent can place the supervisor on hold and also remove them from

There is a business use case in which the case is created, and agents apply macro to change the region, for those the customer wants a single widget, in a single dimension to check the FRT irrespective of macro applied under the standard Case First Brand Response SLA Metric. Case#

Our client has three independent business units operating on Sprinklr. Each unit manages its own work queues. When a voice call is transferred (warm/ blind) from one business unit’s work queue to another (e.g., from Business Area 1 to Business Area 2), the following should happen automatically: En

Hi, We have a particularly complicated use case:  Our customer will inform us about the event changes and we will update these in the custom entity. Then depending on the Event ID of the updated Event we need to update every open case that has the same Event ID. Our issue is that we might have

Hi Team, I have following queries related to UGC Regarding the SPAM option on posts, When we mark a post as spam, does only the status of that post change to spam, or is the profile of the fan also marked as spam? Could you let me know how we can use this feature? What occurs when a post is m

Hi Team, We have a Segment Manager page under Voice Campaigns, where we can view all created segments and their metrics. The primary operation there is segment creation. However, I’ve noticed that after creating a segment, I’m unable to map it to any campaign, which essentially makes the created seg

Here's a reporting problem which surprises me. Have others encountered this behavior? ‎Order of Day of Week based on configuration in Custom Interval Settings on Reporting Dashboard | Sprinklr Help Center explains how to customize the definition of time intervals, including the week. For instance,

Everyone’s been obsessed with the “best time to post” on IG for years, but let’s be real, that ship’s sailed.There’s no single golden hour anymore. Instagram doesn’t care what time it is; it cares how relevant you are. What’s working now is context ove