When an agent collapses a voice case during an active call when a supervisor listens/ continuously listens to the agent, the supervisor's avatar appears in the call pop-up on the bottom right. Is there a workaround to hide the supervisor's identity from this pop-up across all pages in the agent's pe

At the upcoming Sprinklr AI Summit on June 24, we're not just hearing from Sprinklr leaders, we're hearing from the customers leading the charge. And three of those voices are our own Sprinklr Champions 🌟: Alexandra Pashkovska from EmmaKirsten Salmanowicz and Joline Mostert from 3M These are the te

I’m sure you’ve heard by now that ViralMoment is now part of the Sprinklr tech stack… which is interesting on its own, but it’s also gotten me thinking a bit differently about something we’ve all probably taken for granted for a while. For years, we’ve kind of

Is it possible to get only the text of a message without the profile information for a reporting dashboard? The Inbound Message dimension description says, "The text of the Inbound Message" but when used, it also includes the profile name of the sender. My goal is to capture the inbound text but not

Sprinklr's AI strategy is clear: unify everything, earn trust, and let AI do the heavy lifting where it counts. Blog AI-Powered and Unified: The CX Mandate for 2026 CEO Rory Read on why the brands winning in 2026 won't just have more AI — they'll use it to unify everything. Includes a 9