Here's a reporting problem which surprises me. Have others encountered this behavior? ‎Order of Day of Week based on configuration in Custom Interval Settings on Reporting Dashboard | Sprinklr Help Center explains how to customize the definition of time intervals, including the week. For instance,

Everyone’s been obsessed with the “best time to post” on IG for years, but let’s be real, that ship’s sailed.There’s no single golden hour anymore. Instagram doesn’t care what time it is; it cares how relevant you are. What’s working now is context ove

We have a use-case from LFC where they want to have a manually triggered announcement functionality for the voice setup. Currently customers reach out to them to book tickets on the call and they want to trigger a message in case the tickets have been sold out and there are customers waiting in th

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For a client where implementation happened few years ago - how to find out about how the case assignment is happening currently?

how to find reasons of drop in inbound msgs?

Hi, I am trying to plot frequency range for a SLA value. Let's say the frequency ranges are <30mins, 30-60 mins, 60-90 mins, 90+ mins.Then if the case first brand/user response sla is 45 mins, the corresponding SLA range column should show 30-60 mins.

Hi Team, For our use case, there needs to be particular notification settings for the users. As far as we understand, for bulk updating, we can request the backend team to perform a one-time action for all sets of notifications required. However, the use case is that multiple users are added to th