Hi All, I am using Dtmf Response - Voice node to collect both dtmf and voice inputs from the caller. The length of my input is not fixed so Number of Input Digits field is set to 0 so that it can accept any number of digits. Due to this, even after customer completes entering the digits(eg: - 10 di

Hi everyone, It seems there is an issue with the management of Social Public in Sprinklr. Once "send to Salesforce" is selected, the comment does not appear as a Case in the Social queue on Salesforce.I've checked the Salesforce configuration and no changes have been made. Any ideas? Thank you

Is anyone else having issues with re-adding Facebook pages to Sprinklr now that we've been required to switch to work accounts in meta business suite?

Good morning! I noticed that the Partner Sprinklr University portal is not accessible. Did you notice the same issue or can you access it? Thank you! Graziano

Message Subtype is exactly Form (Fb messenger lead ads). What updates need to be made to avoid such inbound msgs from forming cases

On our DCF (Dell Community Forum) we expanded Solutions! DAS (Dell Accepted Solution) in blue = We mark a Reply/Comment as DAS if Dell support has verified that the Reply/Comment is the Solution for all users. CAS (Customer Accepted Solution) in green = Us or a user mark a Reply/Comment as solution

A Superuser asked us for the ability to blacklist another user from Following and Direct Messaging them? Have any of you found this capability within the Sprinklr Community Builder?

Hello! Is it possible to schedule exports to email daily with a "real" attached zip file not with a download link? I am trying to automate this process of extracting attached files from emails but since scheduled exports are in the form of url download links, this is proving to be a challenge.  

Hello, I'm creating a dashboard on Sprinklr Insights that should be really, really simple, but I'm struggling. All I need is four tables: First: inbound volumes in my own channels (replies and comments to posts that my brand posted - doesn't include DMs) Day | Social Channel | Message Type | Inboun