All Conversations
 
M

Maria A

1 day

 ago

6 views

Jay Elango responded 

11 hours

 ago

Hi there, I'm Maria. Is there a way to include Instagram threads on the Social Listening tool? It seems not to be available.

Sprinklr Social
Metric/Filter

1

6

0

E

Enrica Russo

16 hours

 ago

3 views

Hi! Is there a way to filter messages in a query that have a number of words or characters greater or less than a certain value? With this operator messageCharCount, I can only select messages that have that specific value.Thank youEnrica

Sprinklr Insights
Metric/Filter

0

3

0

S

Sara Westland

24 hours

 ago

3 views

Hi All,I've been using Sprinklr for about 8 years now and something that has always been an issue has been data parity in reporting. What metrics are you using to reporting on social performance that are on par with what you see on the native platforms? I am specifically looking for a comprehensive

Sprinklr Social
Measurement
Data
API
Metric/Filter
user experience
Reporting
reporting export
Analyze

0

3

0

M

Maria A

1 day

 ago

5 views

Jay Elango responded 

1 day

 ago

Hi there, I'm Maria. I'm currently working with Facebook social listening and want to see if someone can guide me. I'm having an issue with Facebook social listening. I created a topic with several keyword variations and selected Facebook as one of the channels to monitor. When doing the social list

Sprinklr Social
Metric/Filter

1

5

0

J

Julia Dymek

2 days

 ago

5 views

Jay Elango responded 

1 day

 ago

Hi!my team and I are looking for solution to automatically add custom field to messages received on Instagram. Right now for all social accounts, that have comments enabled, we have a custom field called “IDM No.”, each account has unique number.Is there a way to copy/assign this field to messages c

Platform

1

5

0

K

Khaled Essam

2 days

 ago

3 views

Jay Elango responded 

1 day

 ago

Hi All,I just wanted to track users who logged in using Sprinklr App vs Website, so how can I get to know that?

Sprinklr Insights

1

3

0

A

Ara Jordan

2 days

 ago

5 views

Jay Elango responded 

1 day

 ago

Hello Sprinklr Community!We're looking for practical solutions here. The current limit of 100 social handles per query is making it difficult for us to monitor the conversations around our 7000+ social accounts for franchises/locations. We're open to any suggestions that can help us avoid creating h

Sprinklr Insights
Research Query
topic
Franchise

1

5

0

C

Craig Sultan

5 days

 ago

12 views

Jay Elango responded 

3 days

 ago

Does anyone have an elegant way to have associates log out of Sprinklr without dumping an existing conversation into the queue? We don't want to have the customer experience disrupted in the process.

Platform
Productivity
scheduling
agent status
governance

1

12

0

A

Adam Ferguson

13 days

 ago

16 views

Adam Ferguson responded 

5 days

 ago

I see from this doc that you can pull reviews from specific page URLs: ‎Reviews as a Listening source | Sprinklr Help Center If we wanted a dashboard widget filtered for Review Source = Google Play with a specific URL for an app on Google play (e.g., "https://play.google.com/store/apps/details?i

Sprinklr Social
support

2

16

0

F

Fabiano Soares

1 month

 ago

16 views

Sprinklr's Community responded 

6 days

 ago

Hello Guys, Anyone knows if theres a way that we can filter a table or a Ad post widget for example to only show the top 1 of some metric. For example, i just want to see the top 1 Impressions in the Ad post widget. Is there a way to make it? Thanks in advance.

Sprinklr Social
reports
dashboard

2

16

0

 
 

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