Hi! First time user/lurker/sprinklr n00b. We've been using a free and pretty-restricted version of https://manychat.com/ to send Insta DMs to those who comment a specific word or phrase.  Got me thinking is its possible to basically do the same thing using rules engine/automations in Sprinkl

Context: Live Chat cases which have received DSAT, get assigned to Client's CS Supervisor team directly at 8am the next day, through Business Hours Condition from a case update rule.Use Case: To set status of a user group as 'Available' at 8am IST. Issue: For assignement, the status should be 'Avail

Channel: Sprinklr Live ChatTemplate Type: CardButton Label: Switch to EnglishButton Action: Change LocaleUse Case: We have a Hebrew Live Chat (Hebrew is similar to Arabic and is written right to left), so whenever a user selects 'Switch to English' the language locale of the web page should change a

Hi Team, For our use case, there needs to be particular notification settings for the users. As far as we understand, for bulk updating, we can request the backend team to perform a one-time action for all sets of notifications required. However, the use case is that multiple users are added to th

I am using Processiing tool to analyse API response from where I am able to access the epoch time. But it is converting the epoch time incorrectly. Need some help on setting up my processing tool rightly.

Hi, I would like to have some informations about the Data Governance in Conversational Analytics like:a. Does the data processing happens only within the Sprinklr Environment or also out of the Sprinklr Environment for usage other AI Modells?b. Are the Conversation and Analysis data stored only wit

Hi Everyone! I wanted to share a success story we published a few weeks back with Deutsche Telekom. They're rolling out Sprinklr Service in their contact centers across Europe — they have a couple hundred agents already onboarded and expect to have 40k+ once the project is fully implemented. I loved

I'm wondering about how quotation marks function within a single keyword. Say for example, I add the following keyword (with quotation marks included) to a keyword list:"Acme Systems" Testing~5 So I've set a proximity of 5 for this keyword. Would Sprinklr treat "Acme Systems" as an exact phrase th