Instagram Story Mentions come into Sprinklr as a Story Mention Direct Message. Agents are able to reply from the Care Console even after the native 24hr Story expiry window; the reply channel (DM) itself stays open. However, once the Story expires natively, the media preview is no longer available.

WhatsApp recently introduced a feature called Channels. Does the Sprinklr platform support this feature? You can find more information about the feature: https://blog.whatsapp.com/introducing-whatsapp-channels-a-private-way-to-follow-what-matters

Is it possible to get only the text of a message without the profile information for a reporting dashboard? The Inbound Message dimension description says, "The text of the Inbound Message" but when used, it also includes the profile name of the sender. My goal is to capture the inbound text but not

Hello! Is it possible to schedule exports to email daily with a "real" attached zip file not with a download link? I am trying to automate this process of extracting attached files from emails but since scheduled exports are in the form of url download links, this is proving to be a challenge.  

A Superuser asked us for the ability to blacklist another user from Following and Direct Messaging them? Have any of you found this capability within the Sprinklr Community Builder?

On our DCF (Dell Community Forum) we expanded Solutions! DAS (Dell Accepted Solution) in blue = We mark a Reply/Comment as DAS if Dell support has verified that the Reply/Comment is the Solution for all users. CAS (Customer Accepted Solution) in green = Us or a user mark a Reply/Comment as solution

Hello, I'm creating a dashboard on Sprinklr Insights that should be really, really simple, but I'm struggling. All I need is four tables: First: inbound volumes in my own channels (replies and comments to posts that my brand posted - doesn't include DMs) Day | Social Channel | Message Type | Inboun

Is anyone else having issues with re-adding Facebook pages to Sprinklr now that we've been required to switch to work accounts in meta business suite?

Hi everyone, It seems there is an issue with the management of Social Public in Sprinklr. Once "send to Salesforce" is selected, the comment does not appear as a Case in the Social queue on Salesforce.I've checked the Salesforce configuration and no changes have been made. Any ideas? Thank you