Good morning! I noticed that the Partner Sprinklr University portal is not accessible. Did you notice the same issue or can you access it? Thank you! Graziano

Message Subtype is exactly Form (Fb messenger lead ads). What updates need to be made to avoid such inbound msgs from forming cases

On our DCF (Dell Community Forum) we expanded Solutions! DAS (Dell Accepted Solution) in blue = We mark a Reply/Comment as DAS if Dell support has verified that the Reply/Comment is the Solution for all users. CAS (Customer Accepted Solution) in green = Us or a user mark a Reply/Comment as solution

A Superuser asked us for the ability to blacklist another user from Following and Direct Messaging them? Have any of you found this capability within the Sprinklr Community Builder?

Hello! Is it possible to schedule exports to email daily with a "real" attached zip file not with a download link? I am trying to automate this process of extracting attached files from emails but since scheduled exports are in the form of url download links, this is proving to be a challenge.  

Hello, I'm creating a dashboard on Sprinklr Insights that should be really, really simple, but I'm struggling. All I need is four tables: First: inbound volumes in my own channels (replies and comments to posts that my brand posted - doesn't include DMs) Day | Social Channel | Message Type | Inboun

Is it possible to get only the text of a message without the profile information for a reporting dashboard? The Inbound Message dimension description says, "The text of the Inbound Message" but when used, it also includes the profile name of the sender. My goal is to capture the inbound text but not

Hi team! Does anyone have an example of several interactions coming from the same phone number (WhatsApp, Voice, SMS) linked under the same case? This is one of our client's use cases and we need to assess if this is doable from an omni-channel POV. If yes, any advice on the setup and the configurat

I hope this is the right place to post this......Our customer wants to automatically close a case in the IVR flow if a voicemail is either silent or shorter than X seconds.The customer has nested a 'close case' macro, (which works independently of the flow), in an 'Execute Action' node in the flow b