Hello! Can someone please help and/or advise me on pulling in certain metrics on my dashboard? I'm trying to pull in IG Reels with the most views, IG Reels with the highest engagement rates, static posts with the highest impressions, carousels with the highest impressions, etc. and all the widgets a

I have a dashboard which reports contact-driver-model data on cases. For cases which the model has assigned a certain Conversation Intent value, I want to display a widget which lists cases with that value. Each row should display a case number and a couple of other fields. When a user clicks the ro

Hi all, if i get a holiday list through the Sprinklr API for business holiday lists ik get all the holidays but i can nog see if a holiday is recuring. Is there any posibility to get the information through the api and if posible create a recuring holiday. Could it be that the api is not rea

We use stickiness for all but one of our work queues. When cases time out of the queues with stickiness, they go into the reassignment work queue without stickiness. We would like the cases that are assigned from that work queue (without stickiness) to have the Case Owner field clear/update to the n

Hi there, Has anyone experienced pages auto deactivating because of Facebook? If so, how are you handling this? It seems like it happens a lot and I wondered how others are handling this. 

1. Asset Selection Behavior Current Issue: On the asset selection screen, for Live Chat (LC) assets, you must click inside the checkmark circle to select the asset. For WhatsApp and Apple assets, you can click anywhere on the asset, which is faster and easier.Query: Can we enable the same “click any

How to report the count of auto-response messages?

How to add an action of applying a macro (closed-responded) in a auto-response inbound rule?

With the holiday season in full swing, we’re taking a moment to reflect on the past year. We’re incredibly grateful for your partnership, trust and collaboration, which continues to drive our work forward.   We wish you a joyful and restful holiday season, and we’re excited t