Hi everyone! I am as green as you can get to Sprinklr... I work for McDonald's and we just started using this platform for our social media. I have no idea where to start. Any tips, learning modules, examples would be gladly appreciated!

Use case: Client wants to sample 1000 cases/week for one team. There are three conditions to consider; NRR macro application, Closed macro application, and Send to Team macro application. They want the distribution of each condition to be based on the distribution of macro usage overall each week. I

February 24 at 10:30 a.m. EST join us for an exclusive look into our 2026 product roadmap with members of our leadership team. In this session, we’ll dive into the exciting innovations coming to Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Our goal is to help you deliver more co

The current macro "08. Case is Spam" that came from the Blueprint cannot deliver what the client wants.What would be the latest best practice?Because the Macro is on a case level it cannot delete the message within the case... is there a workaround? Ideally: delete comments (must be at the message l

How to update a case specific custom field with case creation time? I checked copy action in case update rules but it has no option to select case creation time.

Im working on deploying a Source Agnostic case management solution. The cases will need to be able to send an email as well but Ive had no luck in getting an email channel on the case to be able to do so. We have cases with emails set and the option for email as a channel becomes available but this

Hello Team, I need to show my client the % of cases where First agent responses & General responses were made: in less than a minute Between 1 & 5 Between 5 & 15 Between 15 & 30 Greater than 30 Taking into account this count of responses the action not and not the case creat

I am trying to setup controlling fields for Product, Issue and Issue Type. We have 8 products, each with multiple issues ( for example, Claim, cancellation, payment etc.) and two issue types: Complaint and Request. Some issues are common across multiple products for example, Claim. However, th