Hi, is there a way to automatically send a Request Approval when the brand is tagged in Instagram stories? I kind of know the answer, still wanted to check if there was any workaround (beside the hectic manual DM requests). Thanks!

Google My Business inbound posts (reviews) are ingested in Sprinklr with a delay (few hours in average)(KB article) In care reporting, this metric – “% of Cases First Replied Within SLA (SLA Report)” considers message creation time (on native) as a countdown for SLA compliance, which leads to incorr

My client needs a custom metric that calculates the time from the latest fan message to the time when the agent have applied a macro, so we could clearly see time between actions and not as it is now when system shows data mostly based on when cases was created and when macro was applied.

Hello community, since macros are not applied as expected in Facebook column workflows -eg I have an IG dark post comment -> macro "closed" -> the comment stays in both initial column and "closed" column and can be misleading - I've been adviced to create a workflow column instead. First I'v

Hi Community! Is anyone having trouble with Threads today? None of our posts are publishing and I'm a little worried it's all going to fail publish over the weekend 😣Is there an ongoing issue that's being worked on or is it possible to look into please? Thanks!

Client has made a user level checklist and wants to send notifications to the user once he is evaluated/ audited. Is this feasible?

Hi Team,How can we mask incoming messages that are inappropriate? Like messages incoming through WhatsApp to ensure that those messages are at least hidden/masked from agents? And is there a way to block certain profiles from sending such messages in the future? Thank you

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