how to find reasons of drop in inbound msgs?

Hi, I am trying to plot frequency range for a SLA value. Let's say the frequency ranges are <30mins, 30-60 mins, 60-90 mins, 90+ mins.Then if the case first brand/user response sla is 45 mins, the corresponding SLA range column should show 30-60 mins.

Hi Team, For our use case, there needs to be particular notification settings for the users. As far as we understand, for bulk updating, we can request the backend team to perform a one-time action for all sets of notifications required. However, the use case is that multiple users are added to th

I am using Processiing tool to analyse API response from where I am able to access the epoch time. But it is converting the epoch time incorrectly. Need some help on setting up my processing tool rightly.

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Hi, I would like to have some informations about the Data Governance in Conversational Analytics like:a. Does the data processing happens only within the Sprinklr Environment or also out of the Sprinklr Environment for usage other AI Modells?b. Are the Conversation and Analysis data stored only wit

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