How can I automatically receive incoming emails? When I’m on “Email Direct Status,” I don’t receive any emails. Is there a setting I need to adjust?

how we can setup an auto-response (templatised) which is triggered after 7 days from last brand response, for cases where a custom filed is specifically tagged for this purpose?

How can I retrieve the right string to make a canned response automatically include the sender's name? I was using the following for another client of mine, but I am not sure if it is universal or environment-specific: %%[CASE__c_62971714a2f0142c8d7aed0c:Last Name] To use for canned responses in C

We're interested in expanding to Sprinklr's paid product, mostly for measurement. Looking for customers who use that part of the tool to see how they're using it, what they like, don't like. etc! And anything helpful you can share as we explore this new frontier in Sprinklr (ex: what did you wish yo

Hi group, I've run into a bit of a challenge lately. Is there an effective way to segment the fetching data by country without compromising data accuracy? For instance, I’m looking to perform a comparative analysis between Australia and New Zealand on the same topic, but don't know how to achieve th

My client requires that every outbound message or post go through an approval process. Approvers are also responsible for publishing and engaging. Is there a way to prevent approvers from approving their own outbound messages while still allowing them to approve other outbound messages as part of th

Hi everyone, I am trying to design an auto-close flow for live chat cases in Sprinklr and wanted to check whether there is any documented or recommended way to delay execution of a rule node or Case Update rule by about 1–2 seconds. My use case is: An end-chat condition is met (the client

Is it possible for classification of themes on social reporting dashboard?

Hi all! I saw Sprinklr has capability to bring in Four Square but I wanted to better understand that relationship. First, what is Foursquare? is it this one? https://foursquare.com/ Does anyone use it? If so, how?