We recently upgraded our Community Platform to improve stability and performance on Saturday, 21st March, 2026. However we are experiencing some issues, please feel free to post any questions or issues here.  If you are experiencing any issues that need immediate resolution please email t

We kicked off our 2026 programming with an insider look at the Sprinklr product roadmap for Social, Insights and Marketing. If you were unable to attend the webinar, please reach out—we’re happy to share the recording. Next, we’re excited to

Hi all! I saw Sprinklr has capability to bring in Four Square but I wanted to better understand that relationship. First, what is Foursquare? is it this one? https://foursquare.com/ Does anyone use it? If so, how? 

Hi everyone! I am as green as you can get to Sprinklr... I work for McDonald's and we just started using this platform for our social media. I have no idea where to start. Any tips, learning modules, examples would be gladly appreciated!

Hi all! I am looking to learn more about the Sprinklr Customer Community's best practices for quantifying data in Listening. My org is currently enabled for Sprinklr Copilot, and we also have the "generate summary" option on the drill down menu.  What are some of the methods that the communi

Hi all! I posted this in the general discussion page, but figured I'd post it here as well. Is there a way to add actions when approving messages? For instance, our team would like the ability to reject a message and then select a reason for the rejection (inaccurate, typos, grammar, etc..). It loo

Hi all! Is there a way to add actions when approving messages? For instance, our team would like the ability to reject a message and then select a reason for the rejection (inaccurate, typos, grammar, etc..). It looks like I can do this with a message level macro, but that adds additional clicks fo

We manage an X (Twitter) account through Sprinklr and are looking to clean up older posts by archiving or deleting them from the native platform. Is there a way to remove or archive posts on X while still retaining their historical performance metrics (impressions, engagement, etc.) within Sprinklr