Im working on deploying a Source Agnostic case management solution. The cases will need to be able to send an email as well but Ive had no luck in getting an email channel on the case to be able to do so. We have cases with emails set and the option for email as a channel becomes available but this

Hello Team, I need to show my client the % of cases where First agent responses & General responses were made: in less than a minute Between 1 & 5 Between 5 & 15 Between 15 & 30 Greater than 30 Taking into account this count of responses the action not and not the case creat

I am trying to setup controlling fields for Product, Issue and Issue Type. We have 8 products, each with multiple issues ( for example, Claim, cancellation, payment etc.) and two issue types: Complaint and Request. Some issues are common across multiple products for example, Claim. However, th

I am trying to setup controlling fields for Product, Issue and Issue Type. We have 8 products, each with multiple issues ( for example, Claim, cancellation, payment etc.) and two issue types: Complaint and Request. Some issues are common across multiple products for example, Claim. However, the is

Hi Team, Cases are not being assigned to agents in the WhatsApp channel. Any suggestions?Thanks

Why? Instagram does support videos longer than 90 seconds.

Im making Source agnostic cases via a Guided workflow for a fraud case management solution. In doing so I need to configure a "Social Network" for the newly created case and I am doing so after adding "Source Agnostic" to the social network CF, however, this config creates cases but the cases are no

Hi, is there a way to automatically send a Request Approval when the brand is tagged in Instagram stories? I kind of know the answer, still wanted to check if there was any workaround (beside the hectic manual DM requests). Thanks!