Hi Team, I have following queries related to UGC Regarding the SPAM option on posts, When we mark a post as spam, does only the status of that post change to spam, or is the profile of the fan also marked as spam? Could you let me know how we can use this feature? What occurs when a post is m

Hi Team, We have a Segment Manager page under Voice Campaigns, where we can view all created segments and their metrics. The primary operation there is segment creation. However, I’ve noticed that after creating a segment, I’m unable to map it to any campaign, which essentially makes the created seg

Here's a reporting problem which surprises me. Have others encountered this behavior? ‎Order of Day of Week based on configuration in Custom Interval Settings on Reporting Dashboard | Sprinklr Help Center explains how to customize the definition of time intervals, including the week. For instance,

Everyone’s been obsessed with the “best time to post” on IG for years, but let’s be real, that ship’s sailed.There’s no single golden hour anymore. Instagram doesn’t care what time it is; it cares how relevant you are. What’s working now is context ove

We have a use-case from LFC where they want to have a manually triggered announcement functionality for the voice setup. Currently customers reach out to them to book tickets on the call and they want to trigger a message in case the tickets have been sold out and there are customers waiting in th

At Sprinklr, we’re proud to partner with some of the world’s most innovative brands to deliver exceptional customer experiences. Our Customer Stories showcase how organizations leverage Sprinklr’s unified platform to transform engagement, streamline workflows, and drive measurable

For a client where implementation happened few years ago - how to find out about how the case assignment is happening currently?

how to find reasons of drop in inbound msgs?