In today’s digital landscape, customer reviews are more than just feedback—they’re a powerful tool for building trust, improving products and services, and driving business growth. Whether you're using a platform like Sprinklr or managing reviews manually, implementing best practic

Hello thereEver feel like your reels aren’t reaching anyone except your coworkers and your dog? 😅 You’re not alone. The Instagram reels algorithm can be a mystery wrapped in a dance trend. But once you crack what makes it tick (and what totally kills your reach), it’s way easier t

Hi, I'm new to Sprinklr. Does anyone know how to turn off comments when you schedule a Facebook or Instagram post using the Editorial Calendar? Thank you.

I'm working on creating performance reports for our content pillars. I've noticed that some natively posted content, which appears as auto-imported posts, isn't showing a custom content pillar in its properties. Is there a way to assign content pillars to these specific posts, or am I missing a sett

Account : A2A Module : Livechat Query: Live Chat Case History Non-Logged-in Users Query: "For live chat, the client wants their customers to see their old cases under ""Your conversations"" widget on live chat home screen for non-logged-in users filling out the contact form. How can we achieve this?

Hi Team, Q1: We are working on public facing KB for an existing client where SSO has been deployed. The Public facing KB will only be for Employees who might or might not have access to Sprinklr i.e. agents and other exmplyees. They want SSO to be deployed on this as well. How does the SSO piece wo

Customer doesn't have AI+ as part of SOW. Customer is inquiring if we can add external bots to WhatsApp number connected to Sprinklr. Case Management, reporting, and agents reply in Sprinklr. They have also inquired if we can add external AI agents in Convo AI bot workflow. 

Account : A2A Moduel: Care Console Query: "We need to understand how the case and other entities (like customer profile) are technically linked on the Sprinklr care console, so that it displays case-specific customer data or other information not directly stored in the case custom field. For exampl

Hi, I am from Accenture. While creating a smartFAQ model in one of the Conversational AI app, I am getting the below error. Please help resolve it