Hi Team,How can we mask incoming messages that are inappropriate? Like messages incoming through WhatsApp to ensure that those messages are at least hidden/masked from agents? And is there a way to block certain profiles from sending such messages in the future? Thank you

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This dedicated space is designed for anyone who manages—or is curious about managing—an Employee Advocacy program. Whether you're just getting started or have years of experience, this is your go-to hub to: Ask questions Share insights and best practices Brainstorm fresh i

I'd like some clarification on visibility of Facebook stories- specifically related to questions that come in via stories. Occasionally, we will have customers ask questions about one of our stories on Facebook using the DM option. If the question comes in after hours or on a weekend, we may not see

I received a request from my team to display the macros used on a case in the conversation pane. Many of our agents already have "View Activity" enabled, but it only shows "Case assigned to [agent]" and "Unassigned from [agent]". I'm not seeing any settings or controlling fields for this. Is it poss

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Hi everyone! My team has recently joined Sprinklr and we used to use a different platform that was much more locked-down and the terminology/workflow was very different. Currently I am trying to learn how to use Sprinklr and I am very excited about the possibilities within Sprinklr but I am runni