Creating and updating users with api in a guided workflow
j.f.drijsen
Published:
02/27/26 12:05 PM
44 views
2
44
Hi All,
I'm trying to update and create a user within Sprinklr with the sprinklr API though a guided workflow.
But it looks like if i give the headers Content-Type application/scim+json with the request it looks like it still sending it as application/json. and get the error 415 unsupported media.
But if i try it in Postman it works fine.
Question
Updated
4 days
Comments
- A
Allison Fasching
2 months
ago
03/03/2026
Hi j.f.! The short answer is: Sprinklr’s SCIM endpoints require
Content-Type: application/scim+json(and often respond better whenAccept: application/scim+jsonis also set). If your Guided Workflow’s API node is still sendingapplication/json(or omitting the header), the server will return 415 Unsupported Media Type. Double‑check the API node’s header configuration and that nothing upstream overrides it.
Also you can import Sprinklr’s public Postman collection to compare a known‑good call. [postman.com]
Hope this helps, if you want a more detailed answer LMK, happy to break it down.- J
j.f.drijsen
2 months
ago
03/03/2026
Hi Allison,
Thank you for your answer.
I all ready tried that. In postman everything works fine. its when i use the sprinklr api in sprinklr self.
If i tried to test the payload is still gives me the 415 error. It looks like that the sprinklr external always content-type json send
I already made a support ticket for this issue.
- J
j.f.drijsen
2 months
ago
04/03/2026
Update: Sprinklr did a change in the backend. and now it works and have to give Accept Json in the headers too
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Glad you got it figured out j.f.drijsen!