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Sprinklr Service
Misha Gupta
6 days
8 views
Allison Fasching responded
6 days
ago
I am trying to setup controlling fields for Product, Issue and Issue Type. We have 8 products, each with multiple issues ( for example, Claim, cancellation, payment etc.) and two issue types: Complaint and Request. Some issues are common across multiple products for example, Claim. However, th
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manaswini.kolluru3
6 days
2 views
Allison Fasching responded
6 days
ago
Hi Team, Cases are not being assigned to agents in the WhatsApp channel. Any suggestions?Thanks
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2
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ciara.oneill
19 days
24 views
Allison Fasching responded
16 days
ago
Hi Community! Is anyone having trouble with Threads today? None of our posts are publishing and I'm a little worried it's all going to fail publish over the weekend 😣Is there an ongoing issue that's being worked on or is it possible to look into please? Thanks!
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Cortney S
1 month
38 views
Allison Fasching responded
1 month
ago
I'd like some clarification on visibility of Facebook stories- specifically related to questions that come in via stories. Occasionally, we will have customers ask questions about one of our stories on Facebook using the DM option. If the question comes in after hours or on a weekend, we may not see
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Jordana Gustafson Wright
1 year
162 views
marsh responded
5 months
ago
Hi Everyone! I wanted to share a success story we published a few weeks back with Deutsche Telekom. They're rolling out Sprinklr Service in their contact centers across Europe — they have a couple hundred agents already onboarded and expect to have 40k+ once the project is fully implemented. I loved
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Yang Lu
11 months
64 views
Yang Lu responded
9 months
ago
Sprinklr’s Live Chat combines the power of conversational AI with generative AI capabilities, making it a valuable tool for customer service. Many of our customers use Live Chat within their Services organization to deflect calls, reduce volume, and ultimately lower operational costs. However, Live
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Beth Aveyard
11 months
30 views
Sprinklr's Community responded
10 months
ago
I've made changes to my main assignment engine, but as soon as I activate it the cases get stuck in the pre-assignment processing and doesn't get assigned to the proper queue. Am I missing something here, or can anyone give me any tips? TIA
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30
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Nawshine Janmahamod
1 year
25 views
Jay Elango responded
1 year
ago
The language used in the Sprinklr Environment is French however there are English speaking team. Thus translation was applied to certain fields. These fields are referenced in Macros. The concerned fields are below: However, the fields appear as french even though the language of the User i
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Khaled Essam
1 year
53 views
Allison Fasching responded
1 year
ago
How can I send one asset as WhatsApp message to many customers at once ? another question please, is it applicable to automatically send event reminder to customers already registered for a webinar using survey gizmo ?
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George Abodeeb
1 year
41 views
Allison Fasching responded
1 year
ago
Hi All, I would like to check if there’s a way to determine whether an agent responded to a customer through Live Chat, WhatsApp, or Emails using the Sprinklr Mobile App or through the browser. Could you please confirm if such tracking is possible? Thank you.
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