Hi everyone, It seems there is an issue with the management of Social Public in Sprinklr. Once "send to Salesforce" is selected, the comment does not appear as a Case in the Social queue on Salesforce.I've checked the Salesforce configuration and no changes have been made. Any ideas? Thank you

On our DCF (Dell Community Forum) we expanded Solutions! DAS (Dell Accepted Solution) in blue = We mark a Reply/Comment as DAS if Dell support has verified that the Reply/Comment is the Solution for all users. CAS (Customer Accepted Solution) in green = Us or a user mark a Reply/Comment as solution

A Superuser asked us for the ability to blacklist another user from Following and Direct Messaging them? Have any of you found this capability within the Sprinklr Community Builder?

Hello! Is it possible to schedule exports to email daily with a "real" attached zip file not with a download link? I am trying to automate this process of extracting attached files from emails but since scheduled exports are in the form of url download links, this is proving to be a challenge.  

Hello, I'm creating a dashboard on Sprinklr Insights that should be really, really simple, but I'm struggling. All I need is four tables: First: inbound volumes in my own channels (replies and comments to posts that my brand posted - doesn't include DMs) Day | Social Channel | Message Type | Inboun

Is it possible to get only the text of a message without the profile information for a reporting dashboard? The Inbound Message dimension description says, "The text of the Inbound Message" but when used, it also includes the profile name of the sender. My goal is to capture the inbound text but not

Hi! I’m looking into whether we can benchmark specific product social media performance against products at Square or external companies. Specifically, do we have access to data or reporting that would let us compare social volume and sentiment for Square Loans and Square Savings against broader Sq

Hi Team, When the data from Listening dashboard is extracted using Dashboard, why the message field is blank for Twitter and Reddit. Message data is fetched for Facbook, but It is blank for Twitter and Reddit. I could see the messages/posts in the reporting dashboard. Is it due to restriction by Tw

We recently had a report from one of our agents where the Sprinklr tab inside Salesforce was showing the error: ❌ "Unable to load, please check the setup." The agent was able to log into Sprinklr directly from the app launcher without any issues, but the Sprinklr tab within Salesforce cases was not