Hi Everyone! I wanted to share a success story we published a few weeks back with Deutsche Telekom. They're rolling out Sprinklr Service in their contact centers across Europe — they have a couple hundred agents already onboarded and expect to have 40k+ once the project is fully implemented. I loved

I've made changes to my main assignment engine, but as soon as I activate it the cases get stuck in the pre-assignment processing and doesn't get assigned to the proper queue. Am I missing something here, or can anyone give me any tips? TIA

The language used in the Sprinklr Environment is French however there are English speaking team. Thus translation was applied to certain fields. These fields are referenced in Macros. The concerned fields are below: However, the fields appear as french even though the language of the User i

How can I send one asset as WhatsApp message to many customers at once ? another question please, is it applicable to automatically send event reminder to customers already registered for a webinar using survey gizmo ? 

Hi All, I would like to check if there’s a way to determine whether an agent responded to a customer through Live Chat, WhatsApp, or Emails using the Sprinklr Mobile App or through the browser. Could you please confirm if such tracking is possible? Thank you.

Hey Sprinklr Community & greetings from Cologne, Germany.Maybe you can help use out! Sometimes our agents have to dissociate a message from a case and create a new case from it.  I would like to report on that, but neither the reporting glossary, nor knowledge base gave me an answer. Is

Brazil has banned Twitter/X and major influencers are inviting their millions of followers to move to Bluesky (bsky.com). Although this is still pretty fresh news, the need to pivot fast and monitor this huge chunk of data exists. Is there a plan to add this channel to Sprinklr any time soon?

You are allowed a Transitional Screen between Screens of a Guided Workflow. One action that can be taken in this transitional screen is the opening of a URL in a new tab of a user's web browser.  However, you can use two Transitional Screens in series between two Screens. Why is this? Dia

Our team uses the Persona mode, and a macro that moves a case into a queue specifically for the case owner to be changed. While that process works well, I think that it's falling short as there isn't a notification for those with the Persona that can process the Case Owner Change, letting them know