I tried to fetch appointment slots are play back to the customer. In the Slot Availability Manger, I configured the IST Time Zone, Available Hours (12:00 AM to 11:30 PM) and configured an agent, the agent is in available mode. In the IVR application under the fetch appointment slot node, referred t

Hello, Has anyone had to create a report in Sprinklr for cases/messages received based off certain keywords? Or is there a way to pull cases/messages that are about a particular post that another person posted?

Hi all! I posted this in the general discussion page, but figured I'd post it here as well. Is there a way to add actions when approving messages? For instance, our team would like the ability to reject a message and then select a reason for the rejection (inaccurate, typos, grammar, etc..). It loo

Hi all! Is there a way to add actions when approving messages? For instance, our team would like the ability to reject a message and then select a reason for the rejection (inaccurate, typos, grammar, etc..). It looks like I can do this with a message level macro, but that adds additional clicks fo

Hi All, I'm trying to update and create a user within Sprinklr with the sprinklr API though a guided workflow.  But it looks like if i give the headers Content-Type application/scim+json with the request it looks like it  still sending it as application/json. and get the error 415 unsup

Hi all, I've created an Intake Form and would like to set up the following steps: Notify selected users whenever a new form submission comes in. Automatically add the post proposal to the content calendar for one of our social media channels. Create an approval workflow before anything is pu

I am trying to setup controlling fields for Product, Issue and Issue Type. We have 8 products, each with multiple issues ( for example, Claim, cancellation, payment etc.) and two issue types: Complaint and Request. Some issues are common across multiple products for example, Claim. However, th

Hi Team, Cases are not being assigned to agents in the WhatsApp channel. Any suggestions?Thanks

Hi Community! Is anyone having trouble with Threads today? None of our posts are publishing and I'm a little worried it's all going to fail publish over the weekend 😣Is there an ongoing issue that's being worked on or is it possible to look into please? Thanks!