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j.f.drijsen
12 days
10 views
Hi All, I'm trying to create a custom metric that get last logout timestamp older then X Date. I was playing with the Days Difference metric type but i can not select current date. See screenshot. Is there other options to get the right information?
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Sebastian Spagnuolo
26 days
28 views
Allison Fasching responded
20 days
ago
It seems that it's possible to add Microsoft Teams as a service channel in the Care Console. The key question is whether deflection is possible from Teams to WhatsApp, and conversely, from WhatsApp to Teams as well. Use Case: internal HR helpdesk, employees reach out to HR via WhatsApp, however i
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Bianca.Samson
27 days
18 views
Is there a way to pull a historical report on published content for the LinkedIn and Instagram platform, that specifies that location and language targeted?
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Waldemar Helm
2 months
99 views
Allison Fasching responded
1 month
ago
Hi everyone, I’m trying to create a Reporting widget that shows the complete conversation structure for a single Community post, and I’m wondering whether this is possible and how it can be configured. My goal is to provide a specific Post ID or Post URL and get all messages belonging to that thre
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Cortney S
4 months
144 views
Allison Fasching responded
3 months
ago
Is it possible to get only the text of a message without the profile information for a reporting dashboard? The Inbound Message dimension description says, "The text of the Inbound Message" but when used, it also includes the profile name of the sender. My goal is to capture the inbound text but not
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144
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lea.hampinen
4 months
71 views
Allison Fasching responded
3 months
ago
Hello! Is it possible to schedule exports to email daily with a "real" attached zip file not with a download link? I am trying to automate this process of extracting attached files from emails but since scheduled exports are in the form of url download links, this is proving to be a challenge.
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Christopher Mixon
4 months
62 views
Allison Fasching responded
3 months
ago
A Superuser asked us for the ability to blacklist another user from Following and Direct Messaging them? Have any of you found this capability within the Sprinklr Community Builder?
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Christopher Mixon
4 months
60 views
Allison Fasching responded
3 months
ago
On our DCF (Dell Community Forum) we expanded Solutions! DAS (Dell Accepted Solution) in blue = We mark a Reply/Comment as DAS if Dell support has verified that the Reply/Comment is the Solution for all users. CAS (Customer Accepted Solution) in green = Us or a user mark a Reply/Comment as solution
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adriano.nannini
4 months
62 views
Allison Fasching responded
3 months
ago
Hello, I'm creating a dashboard on Sprinklr Insights that should be really, really simple, but I'm struggling. All I need is four tables: First: inbound volumes in my own channels (replies and comments to posts that my brand posted - doesn't include DMs) Day | Social Channel | Message Type | Inboun
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gdimarino
4 months
76 views
Allison Fasching responded
3 months
ago
Hi everyone, It seems there is an issue with the management of Social Public in Sprinklr. Once "send to Salesforce" is selected, the comment does not appear as a Case in the Social queue on Salesforce.I've checked the Salesforce configuration and no changes have been made. Any ideas? Thank you
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