Cases not going from Pre-assignment to Assignment engine
Beth Aveyard
Published:
04/07/25 12:54 PM
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I've made changes to my main assignment engine, but as soon as I activate it the cases get stuck in the pre-assignment processing and doesn't get assigned to the proper queue. Am I missing something here, or can anyone give me any tips? TIA
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HI Beth,
Can you please provide us the partner details? Also please provide us with a case where the issue was observed and a working sample as well.
Regards,
Aashutosh