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It seems that it's possible to add Microsoft Teams as a service channel in the Care Console. The key question is whether deflection is possible from Teams to WhatsApp, and conversely, from WhatsApp to Teams as well. Use Case: internal HR helpdesk, employees reach out to HR via WhatsApp, however i

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I’m trying to import 23 canned responses as text assets. Following the support article, I downloaded the example file and entered the required information for each field. However, I receive the following error in the Media Path column: “Please specify the value in [Asset Text] column.” The suppor

We have a source-agnostic case creation + scheduled callback use case where there is no Lead created. When the source agnostic case is created via API, the payload can populate up to 10 phone numbers across case-level custom fields. The expected callback sequence is: The first phone number is the