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Cortney S
13 days
21 views
It seems there was a change recently that caused all macros to be in a drilldown style menu, rather than a collapsible list. Agents working in Care Console now have to click the "Favorite Macro" line to open a list of their Favorite macros, then select the macro they want to apply . Previously, the
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21
temeka_easterrice
17 days
9 views
There is this helpful document for message types: Message Types in Filters for Outbound and Inbound Reporting | Sprinklr Help Center. However it does not contain Reddit terms and my governance team is requesting Sprinklr documentation. How can I find the Reddit Message types? Is there another list
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9
Brian Smith
17 days
14 views
Hi Team, The client has requested a temporary suspension period rather than indefinitely blocking profiles. My assumption is that this could be handled through a rule, but I'm not sure which rule context would be required or where this would be configured within Actions. Would the approach be to w
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14

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