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How can I retrieve the right string to make a canned response automatically include the sender's name? I was using the following for another client of mine, but I am not sure if it is universal or environment-specific: %%[CASE__c_62971714a2f0142c8d7aed0c:Last Name] To use for canned responses in C

Hi group, I've run into a bit of a challenge lately. Is there an effective way to segment the fetching data by country without compromising data accuracy? For instance, I’m looking to perform a comparative analysis between Australia and New Zealand on the same topic, but don't know how to achi

How can I automatically receive incoming emails? When I’m on “Email Direct Status,” I don’t receive any emails. Is there a setting I need to adjust?

We recently had a report from one of our agents where the Sprinklr tab inside Salesforce was showing the error: ❌ "Unable to load, please check the setup." The agent was able to log into Sprinklr directly from the app launcher without any issues, but the Sprinklr tab within Salesforce cases was not