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Ashutosh Goel

18 days

 ago

24 views

Ritika Anand responded 

16 days

 ago

how we can setup an auto-response (templatised) which is triggered after 7 days from last brand response, for cases where a custom filed is specifically tagged for this purpose?

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24

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90119

16 days

 ago

13 views

Allison Fasching responded 

8 days

 ago

How can I automatically receive incoming emails? When I’m on “Email Direct Status,” I don’t receive any emails. Is there a setting I need to adjust?

1

13

ID

Ilaria Dambrosio

11 days

 ago

12 views

Ritika Anand responded 

9 days

 ago

How can I retrieve the right string to make a canned response automatically include the sender's name? I was using the following for another client of mine, but I am not sure if it is universal or environment-specific: %%[CASE__c_62971714a2f0142c8d7aed0c:Last Name] To use for canned responses in C

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yuan.zi

17 days

 ago

23 views

Allison Fasching responded 

7 days

 ago

Hi group, I've run into a bit of a challenge lately. Is there an effective way to segment the fetching data by country without compromising data accuracy? For instance, I’m looking to perform a comparative analysis between Australia and New Zealand on the same topic, but don't know how to achi

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23

J

jennygao

8 days

 ago

13 views

Allison Fasching responded 

7 days

 ago

Hi, question for folks who’ve set up new dashboards or data sources. How do you typically validate that the data is complete and accurate? Specifically: Do you run an initial reconciliation? What does that process look like? How long do you validate before trusting the new setup? Any common gaps

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