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I tried to fetch appointment slots are play back to the customer. In the Slot Availability Manger, I configured the IST Time Zone, Available Hours (12:00 AM to 11:30 PM) and configured an agent, the agent is in available mode. In the IVR application under the fetch appointment slot node, referred

Hi Team, One of the client wanted to tag their older campaigns and make a campaign reporting dashboard. But while the tool doesn't show the older campaigns. The client is not publishing campaigns via SPrinklr. How to tag the older campaigns that have been published outside Sprinklr?

Is it possible for classification of themes on social reporting dashboard?

My client requires that every outbound message or post go through an approval process. Approvers are also responsible for publishing and engaging. Is there a way to prevent approvers from approving their own outbound messages while still allowing them to approve other outbound messages as part of th