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Hi All, I am using Dtmf Response - Voice node to collect both dtmf and voice inputs from the caller. The length of my input is not fixed so Number of Input Digits field is set to 0 so that it can accept any number of digits. Due to this, even after customer completes entering the digits(eg: - 10 di

Instagram Story Mentions come into Sprinklr as a Story Mention Direct Message. Agents are able to reply from the Care Console even after the native 24hr Story expiry window; the reply channel (DM) itself stays open. However, once the Story expires natively, the media preview is no longer available.

Description: When a Message Approval Rule is triggered, the associated Case is correctly added to the Approval Case Queue for review. However, after the message is either Approved or Rejected, the associated Approval Case is not automatically removed from the queue. Expected Behavior: Once an approv

Hi Team, Do we have any documentation that maps Service Analytics metrics to their Social Analytics equivalents? For example, a client uses Volume of Published Messages in Social Analytics to monitor agent performance. We tried using Total Agent Message Count in Service Analytics as the equivalent