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Hello, Has anyone had to create a report in Sprinklr for cases/messages received based off certain keywords? Or is there a way to pull cases/messages that are about a particular post that another person posted?

Hi all! I saw Sprinklr has capability to bring in Four Square but I wanted to better understand that relationship. First, what is Foursquare? is it this one? https://foursquare.com/ Does anyone use it? If so, how? 

Hi all! I posted this in the general discussion page, but figured I'd post it here as well. Is there a way to add actions when approving messages? For instance, our team would like the ability to reject a message and then select a reason for the rejection (inaccurate, typos, grammar, etc..). It loo

Hi all! Is there a way to add actions when approving messages? For instance, our team would like the ability to reject a message and then select a reason for the rejection (inaccurate, typos, grammar, etc..). It looks like I can do this with a message level macro, but that adds additional clicks fo