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Sprinklr customers, now is your time to shine! 🌟The CXUnifier Awards celebrate outstanding brands and individuals who push the boundaries of innovation to enhance customer experience and drive meaningful business impact. These honorees exemplify excellence through creativity, technology and a commi

I’m trying to import 23 canned responses as text assets. Following the support article, I downloaded the example file and entered the required information for each field. However, I receive the following error in the Media Path column: “Please specify the value in [Asset Text] column.” The suppor

I need to show my client the CSAT percentages for questions that were deleted from the surveys! We kept the existing surveys, added new questions, and removed the old questions instead of replacing them. Could you please share the workarounds to do so? Can we do this in the UI, or do we need to extr

It seems that it's possible to add Microsoft Teams as a service channel in the Care Console. The key question is whether deflection is possible from Teams to WhatsApp, and conversely, from WhatsApp to Teams as well. Use Case: internal HR helpdesk, employees reach out to HR via WhatsApp, however i