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Sprinklr customers, now is your time to shine! 🌟The CXUnifier Awards celebrate outstanding brands and individuals who push the boundaries of innovation to enhance customer experience and drive meaningful business impact. These honorees exemplify excellence through creativity, technology and a commi

How to optimise this (Customer / Queue) rule - Master - Case Maker - FOR CASE ASSOCIATION To associate follow-up incoming messages, post-case creation. Ideal Scenario: Case is created and assigned Brand responds New customer message comes in and associates to the

I’m trying to import 23 canned responses as text assets. Following the support article, I downloaded the example file and entered the required information for each field. However, I receive the following error in the Media Path column: “Please specify the value in [Asset Text] column.” The suppor

I need to show my client the CSAT percentages for questions that were deleted from the surveys! We kept the existing surveys, added new questions, and removed the old questions instead of replacing them. Could you please share the workarounds to do so? Can we do this in the UI, or do we need to extr