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Sebastian Spagnuolo
18 days
25 views
Allison Fasching responded
11 days
ago
It seems that it's possible to add Microsoft Teams as a service channel in the Care Console. The key question is whether deflection is possible from Teams to WhatsApp, and conversely, from WhatsApp to Teams as well. Use Case: internal HR helpdesk, employees reach out to HR via WhatsApp, however i
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25
Jaimie Selwa
18 days
22 views
Sprinklr customers, now is your time to shine! 🌟The CXUnifier Awards celebrate outstanding brands and individuals who push the boundaries of innovation to enhance customer experience and drive meaningful business impact. These honorees exemplify excellence through creativity, technology and a commi
0
22
j.f.drijsen
3 days
6 views
Hi All, I'm trying to create a custom metric that get last logout timestamp older then X Date. I was playing with the Days Difference metric type but i can not select current date. See screenshot. Is there other options to get the right information?
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6
Anoushka Das
11 days
20 views
We have a source-agnostic case creation + scheduled callback use case where there is no Lead created. When the source agnostic case is created via API, the payload can populate up to 10 phone numbers across case-level custom fields. The expected callback sequence is: The first phone number is the
0
20
ayamamoto
18 days
29 views
I’m trying to import 23 canned responses as text assets. Following the support article, I downloaded the example file and entered the required information for each field. However, I receive the following error in the Media Path column: “Please specify the value in [Asset Text] column.” The suppor
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29

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