Deutsche Telekom is implementing the Sprinklr Service platform across its European contact centers, with the goal of integrating AI-powered solutions to support their agents rather than replace them. With hundreds of agents already onboard and a target of over 40,000, this initiative aims to improve customer experience by providing a more unified and efficient environment for agents to collaborate and serve customers effectively, as highlighted by Senior Innovation Manager Bianca Löwemann.

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Hi Ahmed! Here are some Financial Services Use Cases and Business Impacts, as well as some general use cases for any industry. I have also included links below to some additional customer stories that may be helpful.

Specific to Financial Services:

FS Customer Story https://www.sprinklr.com/stories/santander-brasil/

FS Use Cases

Credit Card & Loan Journeys

• Guided workflows for handling credit card applications, loan servicing, and account updates.
• Automate ticket creation from inbound voice, email, or chat.
• Route cases based on product type and customer profile.

Complaint Management & Regulatory Compliance

• Raise and track customer grievances across channels.
• Ensure audit trails and SLA adherence for regulatory reporting.
• Use AI to detect sentiment and escalate high-risk cases.

Fraud Investigation & Risk Management

• Create cases for suspicious activity flagged by fraud detection systems.
• Assign to specialized agents with guided workflows for investigation.
• Link related cases for pattern analysis and faster resolution.

Customer Onboarding & KYC

• Manage onboarding journeys with milestone tracking.
• Automate document collection and verification steps.
• Trigger manual reviews when needed, with full context in one view.

Account Servicing & Support

• Handle requests for account changes, password resets, and transaction disputes.
• Use Smart Responses and knowledge base integration to speed up resolution.
• Track case outcomes to improve future workflows.

Business Impacts

• Reduce average handling time
• Improve agent efficiency
• Ensure compliance and customer satisfaction

General Use Cases

Customer Support & Escalation Management

Automate ticket creation from social, email, chat, and voice.
Route escalations intelligently to reduce resolution time.
Track SLA compliance and agent performance.

Product Feedback & Issue Tracking

Capture product-related complaints or suggestions.
Link tickets to product teams for resolution and roadmap planning.
Use sentiment analysis to prioritize critical feedback.

Order & Delivery Issues

Manage cases related to shipping delays, order errors, or returns.
Integrate with logistics systems for real-time updates.
Provide proactive notifications and resolution workflows.

Billing & Account Inquiries

Handle disputes, refunds, and account access issues.
Use AI to detect recurring patterns and automate common resolutions.

Field Service Coordination

Create tickets for on-site service requests.
Assign cases to field agents with location and availability data.
Track service completion and customer satisfaction.

IT Helpdesk & Internal Support

Manage employee support tickets (e.g., access issues, hardware requests).
Use WalkMe integration for in-app guidance and onboarding. [Sprinklr C...n | WalkMe]
Reduce internal support burden by up to 85%.

Compliance & Risk Management

Track cases related to data privacy, security incidents, or regulatory inquiries.
Ensure audit trails and documentation for compliance.

Customer Onboarding & Success

Create onboarding cases for new customers.
Track progress through milestones and provide guided support.
Use ticket data to identify churn risks and upsell opportunities.

Business Impact

72% increase in first-contact resolutions [Case Manag...| Sprinklr]
95% faster response times
40% reduction in case handling time
41% improvement in NPS
2,600+ workdays saved annually through automation

Additional Customer stories

https://www.sprinklr.com/stories/trueblue/

https://www.sprinklr.com/stories/translink/

https://www.sprinklr.com/stories/home-centre/

https://www.sprinklr.com/stories/fooji/

https://www.sprinklr.com/stories/autopass/

https://www.sprinklr.com/stories/tawuniya-insurance/

If you’re looking to go deeper, it’s best to connect with your Sprinklr account team to align on goals and use cases—then we can build out tailored solutions together.

Thanks for your prompt response it is helpful. We are utilizing these Endpoints and even more i was trying to get more comprehensive use cases. 

Integration options:

Use the Sprinklr APIs
This is the most flexible approach for building custom functionality directly into your mobile app. Your developers can use the Sprinklr RESTful APIs to connect your app to your Sprinklr environment. 

• API Key and Secret: To get started, you will need to generate API keys and secrets within the Sprinklr Developer Portal for your mobile app.
• Authentication: The APIs use OAuth 2.0 for secure authentication.
• API Endpoints: Key API endpoints for case management include:
• Create a case: For customers to submit new issues directly from the app.
• Get a case by ID: To retrieve and display specific case details to the customer.
• Merge cases: For scenarios where a customer creates multiple tickets for the same issue.
• Update case: To allow customers to add comments or update case information.
• Webhooks: You can set up webhooks to notify your mobile app backend of events that occur in Sprinklr, such as a case update or creation.

Utilize Sprinklr SDKs.
While the primary case management features are exposed through the APIs, Sprinklr does offer SDKs for specific integrations, most notably for Live Chat. 

• Live Chat SDK: If your mobile app includes a chat feature, you can use the Live Chat SDK to integrate it with Sprinklr Service. The SDK is available for Flutter, React Native, and native iOS/Android.
• Case creation via chat: A customer's conversation with a live chat agent can automatically generate a new case within Sprinklr.

Create a custom widget (CRM integration based) 
For a less complex integration, you can use a custom widget to display information from your mobile app's backend directly within Sprinklr's Care Console. This is less about customer-facing ticket management and more about giving agents a unified view of customer data. 

Mobile app workflow for customers

1. Authentication: A customer logs into your mobile app. The app's backend authenticates with Sprinklr using the OAuth 2.0 process.
2. Case Submission: The app calls the Sprinklr "Create Case" API to submit a new ticket. The mobile app can capture a subject, description, and other relevant details.
3. Ticket Monitoring: The app calls the Sprinklr APIs to fetch a list of the customer's open and closed cases, displaying the current status.
4. Case Updates: Customers can view the conversation history and add comments, which the mobile app pushes to Sprinklr using the "Update Case" API.
5. Notifications: The app can receive push notifications from your backend when a case is updated, triggered by Sprinklr webhooks. 

Hope this Helps!  LMK if you have additional questions!

Hi Ahmed! We typically don’t share detailed customer solutions unless they’ve chosen to highlight them in a story. That said, Sprinklr integrates with most major CRM, CTI, and knowledge base (KB) platforms. The platform is built to be highly extensible, supporting a wide range of both common and custom third-party connections to fit seamlessly into an enterprise tech stack.

While these kinds of results are often achievable with Sprinklr, it’s not just about the integrations — success also requires the right strategy and execution.

Are there specific third-party integrations you’d like to explore?