At Sprinklr, we’re committed to helping you find the answers you need as quickly as possible. Before submitting a support ticket, here are some best practices to follow: 

Standard Community Practices 

1. Search First – Our community is filled with valuable discussions, guides, and solutions. Use the search bar to see if your question has already been answered. 
2. Create a Post – If you can’t find an existing solution, start a new discussion in the community. Other members or our team may be able to provide guidance or a workaround before you need to escalate the issue. Dive into topics ranging from product features to troubleshooting tips and stay updated on the latest product developments. Sprinklr Product Forums: Unified-CXM platform, Sprinklr Insights, Sprinklr Marketing, Sprinklr Service, Sprinklr Social 
3. Check Our Knowledge Base – Many common questions and troubleshooting steps are documented in our Help Center. 
4. Questions or errors in the Community? Start with our Community Feedback discussions.

How to Log a Support Ticket 

If you’re experiencing a broken feature, a functionality issue, or a critical problem that requires technical support, then had over to our Support Portal where you can view your current list of tickets and log a new one when needed!