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Jakub "Koobs" Klitenik
7 months
54 views
Allison Fasching responded
5 months
ago
Hello all, Hope you are well. I'm currently setting up approval paths and currently have it that there are two groups that need to sign off a post before it can be scheduled. I've been able to set it up but have ran into the issue that there is some overlap with some users being in both groups
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gopal chhetri
6 months
21 views
Allison Fasching responded
6 months
ago
Hi, Do we need "@" to tag collaborators on Instagram posts/carousels? It appears to work with and without, but I'm unsure which is correct. Previously, some tagged posts failed to publish. Could you provide details on the correct tagging method? The linked help article (https://www.sprinklr.com/hel
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21
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vincenzo.alberto.marrari
8 months
48 views
Sprinklr's Community responded
7 months
ago
Why do Facebook page data like reach and impressions show discrepancies between Sprinklr and Meta Business Manager when I connect Sprinklr to Looker Studio?
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gopal chhetri
9 months
17 views
Jay Elango responded
9 months
ago
I'm curious about the Generative AI post creation feature in Sprinklr. I saw it advertised, but my searches haven't turned up anything. Is it available? If so, how can I access it?
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Kyungtae.Park
10 months
51 views
Allison Fasching responded
10 months
ago
An error occurred during the Meta-Lead forms creation process. Please tell me how to fix it.
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51
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Fabiano Soares
1 year
36 views
Sprinklr's Community responded
11 months
ago
Hello Guys, Has anyone been able to perform matrix calculations in Sprinklr? For example, perform a calculation that takes into account both the metric of interest, such as clicks, and the selected date range, and with the results of these calculations, produce an indicator.
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gopal chhetri
1 year
29 views
Sprinklr's Community responded
1 year
ago
We have a partnership with an influencer who posted a Reel on Instagram, tagging us (the brand) as a collaborator. The post is visible in our feed, accessible to our audience, and includes comments on the Reel. Are these comments being tracked in Sprinklr within the brand listening dashboards? I hav
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29
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Leonel.X.Larrosa.-ND
1 year
24 views
Sprinklr's Community responded
1 year
ago
Hello community, I have an account that is active on Sprinklr but it is not bringing me any metrics. The account is one that brings a lot of data and has been active in X Brazil since October again. What could it be?
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Pippa Bowen
1 year
28 views
Sprinklr's Community responded
1 year
ago
We got an automated email that stated "Copyright detection failed for Instagram Reel. Please try again" but everything in the asset is cleared to publish. What is it? Why is it happening? How can I turn it off?
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karthikeyan.palaniswamy Palaniswamy
1 year
15 views
Jay Elango responded
1 year
ago
WhatsApp recently introduced a feature called Channels. Does the Sprinklr platform support this feature? You can find more information about the feature: https://blog.whatsapp.com/introducing-whatsapp-channels-a-private-way-to-follow-what-matters
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