@gustavo_hernandez Thanks for the input! I am also experiencing the same issue!  Formatting of posts does not look the same in preview as it does once it is posted!  This is on our list of bugs! 

I also noticed that using bullet points while writing a post/comment/reply may not be applied after clicking Post, but when clicking on Edit, the bullet format is still there (although it looks different than the original). IDK if everyone is having the same problem. 

@gustavo_hernandez thank you very much for your candid response! I will consolidate your feedback with our internal list of requests and updates. Once I have more details on when these updates will be completed I will share here! 😁

What do you enjoy most about our community?

The opportunity to connect with other orgs that use the Sprinklr platform and POTENTIALLY share best practices. It has lots of potential but... y'know!

Is there anything you find challenging or confusing?
The Notifications doesnt work usually. There's issue where red dot appears with what seems like new messages, but nothing in there OR nothing shows up when "all" is selected but magically will appear if "read" or "unread" is selected. 

Do you have any suggestions for new features or improvements?
Would love to see the "Idea Lab" finally be rolled out-- We've seen the teaser for it for a while now! 

Are there any topics or discussions you'd like to see more of?
Best practices when it comes to Listening and Reporting.

Would love to see more about what Sprinklr is working as enhancements or fixes.

More visibility into the future of the platform.