Sprinklr Platform Integrations & Apps | Sprinklr lists Salesforce Knowledge as an integration option for knowledge-base use. There is no detail behind this logo panel, though and nothing in the developer documentation that explains how to integrate Salesforce Knowledge with Sprinklr. I find litt

Hi all, hope you're well. Is there a way to 'suggest' post to other team members which are in the 'posts awaiting approval' queue please? Seemingly we can only do that if they're approved which doesn't work for us. Or is there another way to do this please? Ideally not the 'assign' button as we do

Hi everyone, the client for whom we are implementing Sprinklr’s live chat uses Google Data Platform as the centralized repository for integrating all systems within their infrastructure. Therefore, all data from the integrated systems must be available within this database. Could you please let me k

Hi all, Im currently trying to get the lastlogin data from a user with the API.  But the only thing i get is createdTime and lastModified.  Is there any way to get the data?

Hi everyone! I'm trying to get the Smart Assist widget to show up properly in the Care Console Manager, but I'm getting a "You don't have permission to access" message. Does anyone know exactly what permissions need to be enabled (and where) so that agents can see and use the Smart Assist widget? I

Is there a way to generate a count and list of unique customer profiles of those who commented on a specific Instagram post? Say, we have post with 1,500 comments and we want to know how many of those are unique profiles (how many users are participating vs number of comments), then view a list (or

Hello everyone,Nice to meet you! I’m a new user of Sprinklr and currently doing my best to learn as much as possible. I’m now working on my first implementation project of Sprinklr Live Chat & Chatbot for a client in the utilities sector. I was wondering if you could share any best practices o

Our team uses cases for Instagram moderation and we have a case maker rule set up that automatically makes cases for engageable content, which is then manually moderated by our team. Is there a way to tell the case maker rule to ignore everything from a specific post, even if it would normally be id

Following the documentation here, I set up a manual alert cases exceeding SLAs. I receive notifications but the resources included for case number, case assignee and other fields do not resolve, so I am unable to navigate from the alert notification to the case which triggered the alert. Have others