Smart Assist widget
Hi everyone!
I'm trying to get the Smart Assist widget to show up properly in the Care Console Manager, but I'm getting a "You don't have permission to access" message.
Does anyone know exactly what permissions need to be enabled (and where) so that agents can see and use the Smart Assist widget? I’ve already added the widget in the layout, but it seems like a role/permission issue.
Would really appreciate any help or tips! 🙏
Thanks in advance!
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Hey there! Admins can configure access to Smart Assist by navigating to: Platform Settings > Roles > Permissions > Agent Assist / Smart Assist
To ensure users have the correct access:
If a user doesn’t see the Smart Assist widget, it’s typically due to:
If the above doesn't work. You may need to log a ticket, enabling Smart Assist in the front end, may still require some additional backend access!