Hi Scott!  Steve may have more detailed knowledge of this, but here's some information on the API requirements:

The HTML-based KB platform needs to provide the necessary functionalities and support to allow Sprinklr to interact with it effectively for the intended use case. You would need to consult both the Sprinklr Developer Portal and the specific KB platform's documentation to determine if the APIs meet the requirements for your desired integration. 

• A Sprinklr Enterprise license with approved API use cases: Your license must allow API usage for the intended purpose.
• Access to necessary data sets: Specific data sets may require explicit requests to the Sprinklr support team.
• Ability to authenticate and authorize: Your KB platform APIs must support secure authentication, such as OAuth 2.0, and your user within Sprinklr must have the necessary permissions.
• HTML format support: As the integration is with an HTML-based KB, the ability to import/export HTML content would be expected.
• KB API Overview

Thanks Steve. This is useful information, especially your comment that Sprinklr can integrate with any HTML-based KB platform with adequate APIs. What do you mean by "adequate APIs?" Are the minimum requirements set forth somewhere?

One thing I have heard is that Microsoft Sharepoint does not work as a KB repository, perhaps because its technology does not meet the conditions you mention. Is this a topic on which you can shed light?

Hi Scott,

There isn't much doc as it's a pretty simple integration.
We connect a sync job to a partner SFDC environment and either do a one-time import of the SFDC KB into Sprinklr's, or configure it to refresh on a scheduled basis - typically daily. Once done, any changes to the SFDC KB will be synced based on that schedule.

It's a very flexible integration, in the sense that it will work with any HTML based Knowledge Base platform as long as the source platform has adequate APIs.
Note: Changes made in Sprinklr are not replicated back to the source system (although our APIs would enable that to be done by an interested party if necessary)