help please - alternative to 'suggest' for team members
R

rachael.white

Published:

06/17/25 11:04 AM

6 views

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Hi all, hope you're well.

Is there a way to 'suggest' post to other team members which are in the 'posts awaiting approval' queue please? Seemingly we can only do that if they're approved which doesn't work for us.

Or is there another way to do this please? Ideally not the 'assign' button as we don't need more emails! 

Any suggestions or ideas welcome. :)

Kind regards,

Rachael

Sprinklr Platform
Customer Experience
customer service
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Question

Updated

4 days

 

Comments

  • A

    Allison Fasching

    16 days

    ago

    17/06/2025

    Hi @rachaelwhite! Yes, you can collaborate on posts awaiting approval in Sprinklr without assigning them directly or sending emails. Here’s how to streamline your collaboration process:

    1. Collaborate Within the Approval Workflow

    Sprinklr’s In-Approval Post Actions make it easy to collaborate during the approval process:



      • When viewing a post pending approval, click on the “Collaborate” option.

      • Use the notes section to suggest edits, share feedback, or provide context.

      • Tag team members in your notes to notify them directly within Sprinklr—no need for external emails.



    2. Use the Approval Queue Dashboard and Edit & Approve

      • Set up an Approval Queue Dashboard to see all posts awaiting approval in one place.

      • Users with publishing rights can hover over a post and select “Edit & Approve.”

      • This allows direct edits to content and publishing settings—no need to send it back to the original author, which speeds up the process.



    3. Automate with Smart Approvals (if enabled)

      • If your organization uses Smart Approvals, this feature can automatically review content for quality and flag potential issues.

      • It helps approvers quickly assess and edit posts before final approval, making the process even more efficient.



    Hope this help!  LMK if you have additional questions!

     
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