Sprinklr’s Live Chat combines the power of conversational AI with generative AI capabilities, making it a valuable tool for customer service. Many of our customers use Live Chat within their Services organization to deflect calls, reduce volume, and ultimately lower operational costs.

However, Live Chat isn’t just for service—it’s also a powerful tool for sales engagement. Some customers extend their usage by leveraging capabilities like proactive prompting to engage prospects, potentially driving them into meaningful sales conversations.

However, in the e-commerce world, there are numerous external software vendors who will want to funnel sales leads directly into Sprinklr’s Live Chat. While APIs are a common solution, there’s actually a simpler way: you can initiate a sales conversation with a single JavaScript call.

Simply make this JavaScript call after the "external engagement" is complete initiating the hand off to an agent.  Here’s how:

<script>(function(){if (window.sprChat) {window.sprChat('openNewConversation', {initialMessages: [// use variables in lieu of the hardcoded strings{ message: 'Summary of Previous Conversation occurring elsewhere' }, // example: Sarah is interested in TV's and specifically this model...{ message: 'What the user says to trigger the right intent and entity', isSentByUser: true } // example: Speak with an agent supporting TVs]});})();</script>