Delete messages within a case with a Case level Macro, and also block the users
Guillermo Navarrete Navarrete
Published:
02/23/26 2:47 PM
6 views
0
6
The current macro "08. Case is Spam" that came from the Blueprint cannot deliver what the client wants.
What would be the latest best practice?
Because the Macro is on a case level it cannot delete the message within the case... is there a workaround?
Ideally: delete comments (must be at the message level), set the custom field "Engagement Type -> Spam"
If possible: block users within the same Macro...
Question
Updated
3 days
Comments
There are no comments!
Related Conversations
Jaimie Selwa
2 years
519 views
Cristopher Cravioto Garcia responded
9 months
ago
Hello, 👋 My name is Jaimie and I'm one of the Customer Advocacy Managers. Along with @Rupali Verma, we manage the Sprinklr Champions program. Welcome to the Community and our group! We'll use this space to share updates, executive opportunities, and gather feedback from you, our valued custome
3
519
0
Karla Prado
3 years
442 views
Carlos Lara responded
5 months
ago
Hello everyone,I'm interested in integrating Sprinklr with Power BI to personalize my information. However, I haven't been able to find any documentation on the API itself. The only resources I came across were third-party platforms that require a fee for this integration. Has anyone successfully in
9
442
0
Hernan Rodriguez
2 years
430 views
rodriguez responded
5 months
ago
Good morning, I am wondering if it is possible to add music or audio to an Instagram post. When I upload/schedule, I use the Quick Publish widget and I don't see it there. If it is currently not possible, I think it would be a really neat tool!
8
430
0
Jordana Gustafson Wright
1 year
170 views
marsh responded
5 months
ago
Hi Everyone! I wanted to share a success story we published a few weeks back with Deutsche Telekom. They're rolling out Sprinklr Service in their contact centers across Europe — they have a couple hundred agents already onboarded and expect to have 40k+ once the project is fully implemented. I loved
9
170
0
paulo.henrique
3 years
193 views
Jay Elango responded
3 years
ago
Estou criando uma apresentação e não entendo como ela está classificando por Classificar por. Seria possível ordenar alfabeticamente, ou criar alguma regra para esta ordenação?
8
193
0