Prashast Shukla
20 days
2 views
1. Asset Selection Behavior Current Issue: On the asset selection screen, for Live Chat (LC) assets, you must click inside the checkmark circle to select the asset. For WhatsApp and Apple assets, you can click anywhere on the asset, which is faster and easier.Query: Can we enable the same āclick any
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Ashutosh Goel
21 days
3 views
How to report the count of auto-response messages?
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Ashutosh Goel
21 days
5 views
How to add an action of applying a macro (closed-responded) in a auto-response inbound rule?
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Ahmed Shehata
27 days
4 views
Team,I wanted to check on compliance policy where it records the screen of the Agent when handling services cases - in digital and voice - my understanding is that when u get assigned the case as an agent it will start recording your screendoes this fall under AQM? and also how can the client access
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Chetan Tiwari
27 days
11 views
API Doc #1: https://dev.sprinklr.com/create-case-via-associated-messagesAPI Doc #2: https://dev.sprinklr.com/create-case-via-profileHi Team, I have some queries on both APIs. Need someone to help with it.Ā
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Chetan Tiwari
27 days
4 views
Hi, Need help in loading the case which is manually created.In outbound rules, we have a condition, 'Does message's parent message have a case associated to it'.From my observation, I think this condition is not loading the cases that are manually created.The 1st message on these cases are brand res
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Chetan Tiwari
28 days
4 views
If we have 2 Cases in a work queue of 1 Agent and there are 2 Skils:C1: S1, S2C2: S1Agent A1: S1, S2Would the case C1 be prioritised for assignment over C2 for agent A1?What has been happening is we do no associate language skill on email cases, but we associate it on community webform cases. The st
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Chelsey Sordello
28 days
5 views
looking for validation on these use cases & config: client wants to send Ā an agent nudge via case note when they have not replied to the last fan message after X minutes a customer nudge via auto response when they have not replied to the last brand message after X minutes This is the
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Samiksha Puri
1 month
3 views
Can we add markers in the call recordings for whisper and Barge-in functionalities on the Case Analytics page like we can do for mute and hold?
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Samiksha Puri
1 month
4 views
We have observed some inconsistencies in how Barge-In and Whisper functionalities behave for agents and supervisors. Specifically: The agent can mute the supervisor, but cannot unmute them (the supervisor can unmute themselves). The agent can place the supervisor on hold and also remove them from
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