Brian Smith
10 days
14 views
Description: When a Message Approval Rule is triggered, the associated Case is correctly added to the Approval Case Queue for review. However, after the message is either Approved or Rejected, the associated Approval Case is not automatically removed from the queue. Expected Behavior: Once an approv
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14
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Ashutosh Goel
1 month
22 views
Message Subtype is exactly Form (Fb messenger lead ads). What updates need to be made to avoid such inbound msgs from forming cases
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22
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Shiry Mikhael
1 month
19 views
Hi team! Does anyone have an example of several interactions coming from the same phone number (WhatsApp, Voice, SMS) linked under the same case? This is one of our client's use cases and we need to assess if this is doable from an omni-channel POV. If yes, any advice on the setup and the configurat
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19
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roddy.black+dev
1 month
67 views
I hope this is the right place to post this......Our customer wants to automatically close a case in the IVR flow if a voicemail is either silent or shorter than X seconds.The customer has nested a 'close case' macro, (which works independently of the flow), in an 'Execute Action' node in the flow b
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67
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Samiksha Puri
1 month
17 views
When an agent collapses a voice case during an active call when a supervisor listens/ continuously listens to the agent, the supervisor's avatar appears in the call pop-up on the bottom right. Is there a workaround to hide the supervisor's identity from this pop-up across all pages in the agent's pe
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17
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Anoushka Das
2 months
31 views
When a customer contacts us again on the same issue, a new case is created instead of being treated as a follow-up on the original parent case. The current association option only links conversations/messages between cases but does not solve the core problem — agents are still required to&
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31
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Samiksha Puri
2 months
27 views
Does Sprinklr natively support image recognition to identify whether a product in the uploaded image is damaged?
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27
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Ashutosh Goel
2 months
46 views
Ritika Anand responded
2 months
how we can setup an auto-response (templatised) which is triggered after 7 days from last brand response, for cases where a custom filed is specifically tagged for this purpose?
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46
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Ilaria Dambrosio
2 months
45 views
Ritika Anand responded
2 months
How can I retrieve the right string to make a canned response automatically include the sender's name? I was using the following for another client of mine, but I am not sure if it is universal or environment-specific: %%[CASE__c_62971714a2f0142c8d7aed0c:Last Name] To use for canned responses in C
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45
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Brian Smith
3 months
40 views
My client requires that every outbound message or post go through an approval process. Approvers are also responsible for publishing and engaging. Is there a way to prevent approvers from approving their own outbound messages while still allowing them to approve other outbound messages as part of th
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40
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