Team, could you help understand the purpose of Automated QA in Conversational AI? This feature was recently enabled for the client as per the KB article: Automated Testing of Bulk Cases. However, it is not functioning as expected. Additionally, the KB article appears to be unavailable on Sprinklr He

We have a diagnostics API that returns results a few minutes after receiving data. It is triggered when a person goes through the IVR. I would like to schedule callbacks for that number as soon as the diagnostics are completed by the API. The time after which the call should be initiated by the dial

hi team - I'm trying to help untangle a support response (Case #2729632), where they see that that user requested to speak to an agent, and then was asked the same question again.     Supported pointed to this delay within the Case Maker Rule (screenshot) as the reason this happened, and

Hi, Scenario:A customer starts a WhatsApp conversation. The system then sends a welcome message containing privacy information, etc. The message also includes 2 buttons and 1 link (see screenshot). I have two questions: Would it be better to use an HSM template for this scenario? How can the syst

Hello, I've setup Callback in the Wait Time IVR. Whenever an agent Skips or misses a Callback Call, the callback is cancelled. Even while I've configured retries. Am I doing something wrong?

Hi - I would like to know if we can dissociate a message from a case & create new case but via automation/rule configurations that can be triggered on demand via a macro? Is this use case doable? Ideally, we would like to create a macro that can trigger this action via a rule + Automate some pr

Use Case: Trigger Surveys on WhatsApp through JF APIIssue: "An unexpected error occurred, likely due to a temporary channel outage. Please re-try publishing after a short while."There is no issue in rule engine as if we tried to publish HSM directly from care console, it shows same error. But we can

Is it possible to retrospectively transcribe historical cases in which an audio file has been stored? If so, what steps need to be taken to do this?

Home Depot is looking for a way to configure a user availability status (let's call it "Backlog") which, when activated, the agents should only receive automatic assignments for the cases (if any such case is in the work-queue) that they have previously worked on, i.e., only the cases that are Stick