Does Sprinklr natively support image recognition to identify whether a product in the uploaded image is damaged?

how we can setup an auto-response (templatised) which is triggered after 7 days from last brand response, for cases where a custom filed is specifically tagged for this purpose?

How can I retrieve the right string to make a canned response automatically include the sender's name? I was using the following for another client of mine, but I am not sure if it is universal or environment-specific: %%[CASE__c_62971714a2f0142c8d7aed0c:Last Name] To use for canned responses in C

My client requires that every outbound message or post go through an approval process. Approvers are also responsible for publishing and engaging. Is there a way to prevent approvers from approving their own outbound messages while still allowing them to approve other outbound messages as part of th

Hi everyone, I am trying to design an auto-close flow for live chat cases in Sprinklr and wanted to check whether there is any documented or recommended way to delay execution of a rule node or Case Update rule by about 1–2 seconds. My use case is: An end-chat condition is met (the client

I tried to fetch appointment slots are play back to the customer. In the Slot Availability Manger, I configured the IST Time Zone, Available Hours (12:00 AM to 11:30 PM) and configured an agent, the agent is in available mode. In the IVR application under the fetch appointment slot node, referred

We are able to create a case through GP but unable to create a profile as it is done in regular case creation for a Community Profile. Need help to identify what needs to be set.

Hello, My customer has a Case Custom Field where they are storing the question that their customer is asking in the Chatbot. They have a report that lists all case with this Custom Field. They want to be able to type in the word 'assets' in the filter and then find the shown case. But in the filter

Use case: Client wants to sample 1000 cases/week for one team. There are three conditions to consider; NRR macro application, Closed macro application, and Send to Team macro application. They want the distribution of each condition to be based on the distribution of macro usage overall each week. I