5 days
8 views
Harmanbir Singh responded
3 days
Hi Team, We have a Segment Manager page under Voice Campaigns, where we can view all created segments and their metrics. The primary operation there is segment creation. However, I’ve noticed that after creating a segment, I’m unable to map it to any campaign, which essentially makes the created seg
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Akshay Koul
4 days
10 views
We have a use-case from LFC where they want to have a manually triggered announcement functionality for the voice setup. Currently customers reach out to them to book tickets on the call and they want to trigger a message in case the tickets have been sold out and there are customers waiting in th
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10
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Ashutosh Goel
10 days
6 views
For a client where implementation happened few years ago - how to find out about how the case assignment is happening currently?
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Ashutosh Goel
2 months
7 views
Ritika Anand responded
10 days
how to find reasons of drop in inbound msgs?
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Chetan Tiwari
1 month
16 views
meghej.khandelwal+champagne responded
10 days
Hi, I am trying to plot frequency range for a SLA value. Let's say the frequency ranges are <30mins, 30-60 mins, 60-90 mins, 90+ mins.Then if the case first brand/user response sla is 45 mins, the corresponding SLA range column should show 30-60 mins.
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Shakeel Akhtar
1 month
14 views
Ritika Anand responded
10 days
Hi Team, For our use case, there needs to be particular notification settings for the users. As far as we understand, for bulk updating, we can request the backend team to perform a one-time action for all sets of notifications required. However, the use case is that multiple users are added to th
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Akshay Koparde
1 month
6 views
Ritika Anand responded
10 days
I am using Processiing tool to analyse API response from where I am able to access the epoch time. But it is converting the epoch time incorrectly. Need some help on setting up my processing tool rightly.
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BĂĽlent KARGIN
1 month
17 views
Tashu Aggarwal responded
12 days
Hi, I would like to have some informations about the Data Governance in Conversational Analytics like:a. Does the data processing happens only within the Sprinklr Environment or also out of the Sprinklr Environment for usage other AI Modells?b. Are the Conversation and Analysis data stored only wit
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Chetan Tiwari
1 month
24 views
Tushar Sharma responded
1 month
Context: Live Chat cases which have received DSAT, get assigned to Client's CS Supervisor team directly at 8am the next day, through Business Hours Condition from a case update rule.Use Case: To set status of a user group as 'Available' at 8am IST. Issue: For assignement, the status should be 'Avail
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Chetan Tiwari
1 month
11 views
Channel: Sprinklr Live ChatTemplate Type: CardButton Label: Switch to EnglishButton Action: Change LocaleUse Case: We have a Hebrew Live Chat (Hebrew is similar to Arabic and is written right to left), so whenever a user selects 'Switch to English' the language locale of the web page should change a
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