Hi team,How can we format the bot replies which are sent in Live Chat?For example:In the above screenshot, we are just sending a normal bot replies having some variables defined in the flow above the bot reply. Now, how can we do the below customisations? — Bold/italics. — Font Colour and Font Siz

For Update Callback API https://dev.sprinklr.com/update-callback In API documentation – It states that this field ‘phoneNumber’ is a mandatory parameter however when we are trying to send request without it, it’s working as expected.Ask: Can you confirm if this is a bug and the field is mandatory O

Is it possible to check in the Inbound IVR if there's any callback scheduled for the number that's calling?

Hello, a customer is looking to use Sprinklr as a WhatsApp trigger to inform customers about the delivery status of their orders. They want to use our APIs to trigger JF with each message sent. For each API call, the recipient's phone number and the message to be sent will be provided (the message w

Hi Team, Can we display 2 products if there are 2 entities detected, as there is an overlap between the words mentioned in 2 entities for one of our clients (example: OLED and OLED 4K, both words being present in different entities).Or should these words be separated and split over 2 different entit

In schedule callback API - 2 fields related to slots slotConfigId, slotDefinitionId are asked which are mentioned to be unique however when we fetch details about slots - all slots seem to have same IDs.   Is this expected behavior?

For my customer I'm manually creating a case from a guided workflow. In the fields 'From Social Network' and 'Social Network' I enter "EMAIL" and "Email". The created case is shown with an Email Icon in the Engagement Dashboard. If I want to show a different Icon, is that possible? And if it is, whi

How to configure "Capacity Profile" to for an agent so that cases are automatically assigned based on their defined capacity.

Which rule needs to be edited in order to get cases assigned Care Agents instead of them requiring to goto awaiting assignment column & then assign to themselves