Hi Team, Q1: We are working on public facing KB for an existing client where SSO has been deployed. The Public facing KB will only be for Employees who might or might not have access to Sprinklr i.e. agents and other exmplyees. They want SSO to be deployed on this as well. How does the SSO piece wo

Customer doesn't have AI+ as part of SOW. Customer is inquiring if we can add external bots to WhatsApp number connected to Sprinklr. Case Management, reporting, and agents reply in Sprinklr. They have also inquired if we can add external AI agents in Convo AI bot workflow. 

Account : A2A Moduel: Care Console Query: "We need to understand how the case and other entities (like customer profile) are technically linked on the Sprinklr care console, so that it displays case-specific customer data or other information not directly stored in the case custom field. For exampl

Hi, I am from Accenture. While creating a smartFAQ model in one of the Conversational AI app, I am getting the below error. Please help resolve it

There are 3 cases in a Work Queue:1 new email case with a priority rank of 80. This is the oldest case. (A)1 reopened email case because the customer replied to a closed email case. This case has a priority rank of 80. (B)1 new email case with a priority rank of 100. (C) We have Stickyness configure

For Update Callback API https://dev.sprinklr.com/update-callback In API documentation – It states that this field ‘phoneNumber’ is a mandatory parameter however when we are trying to send request without it, it’s working as expected.Ask: Can you confirm if this is a bug and the field is mandatory O

Hi , while viewing the home page of sprinklr users it shows “my task” and “my schedule “ which is great features however im new to sprinklr and not sure how to use this feature to add my teams schedule and tasks

For callback scheduling via APIs - Customer wants that 1 customer should not be able to schedule multiple callbacks. As in - if 1 exists - don't let them schedule another call. Is there a configuration restriction we can place such that 1 number can have just 1 callback?

I have a use case where customer is looking to export Livechat transcript from Sprinklr. I know for some customers, we send the transcript over to Salesforce. Is there a way to store this transcript at a case level or export it using APIs?