We are able to create a case through GP but unable to create a profile as it is done in regular case creation for a Community Profile. Need help to identify what needs to be set.

Hello, My customer has a Case Custom Field where they are storing the question that their customer is asking in the Chatbot. They have a report that lists all case with this Custom Field. They want to be able to type in the word 'assets' in the filter and then find the shown case. But in the filter

Use case: Client wants to sample 1000 cases/week for one team. There are three conditions to consider; NRR macro application, Closed macro application, and Send to Team macro application. They want the distribution of each condition to be based on the distribution of macro usage overall each week. I

The current macro "08. Case is Spam" that came from the Blueprint cannot deliver what the client wants.What would be the latest best practice?Because the Macro is on a case level it cannot delete the message within the case... is there a workaround? Ideally: delete comments (must be at the message l

How to update a case specific custom field with case creation time? I checked copy action in case update rules but it has no option to select case creation time.

Im working on deploying a Source Agnostic case management solution. The cases will need to be able to send an email as well but Ive had no luck in getting an email channel on the case to be able to do so. We have cases with emails set and the option for email as a channel becomes available but this

Hello Team, I need to show my client the % of cases where First agent responses & General responses were made: in less than a minute Between 1 & 5 Between 5 & 15 Between 15 & 30 Greater than 30 Taking into account this count of responses the action not and not the case creat

I am trying to setup controlling fields for Product, Issue and Issue Type. We have 8 products, each with multiple issues ( for example, Claim, cancellation, payment etc.) and two issue types: Complaint and Request. Some issues are common across multiple products for example, Claim. However, the is

Im making Source agnostic cases via a Guided workflow for a fraud case management solution. In doing so I need to configure a "Social Network" for the newly created case and I am doing so after adding "Source Agnostic" to the social network CF, however, this config creates cases but the cases are no