Approval Actions
annalisa.dibernardo
Published:
03/13/26 4:00 PM
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Hi all! I posted this in the general discussion page, but figured I'd post it here as well. Is there a way to add actions when approving messages? For instance, our team would like the ability to reject a message and then select a reason for the rejection (inaccurate, typos, grammar, etc..). It looks like I can do this with a message level macro, but that adds additional clicks for the team. They'd like the rejected button to automatically populate/require a rejection reason.
Is there a way to customize the approval actions aside from what is out of the box (approved, rejected, approve with edits)?
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Hi Annalisa! Just an FYI, your original post is visible to all members. I'll just drop a link to your initial post here, in case others are looking for an answer! ;).
Thanks for being a member of the Sprinklr Community!