Hi, I want to make a CONTACT REASON per Category widget in the reporting section. Which metrics should I select for this? Contact reason and category did not appear in the selections.

Hello, When creating an SLA widget, should the first SLA be present and the second part be Case Count or should Volume of Fan Messages Replied be selected?

Hi Team, I am needing some help. As you can see top issue has 1.37k cases but issue themes is much less. I am trying to create a widget that will pull those missing in so I can address it with my team, but Nothing I am building works. Anyone know how to do this? The widget in question i've built ha

Is there any current (or planned) ability to be able to monitor conservative spaces such as Rumble or Truth Social? Thank you!

Hey Team! When writing a Keyword Query via the dashboard/widget's Filters, is there a trick to using the keyword_list_or operator? My query works fine via the Theme setup query screen, but when i use the same query on Keyword Query, it errors saying it has "failed to resolve keyword group". I

My team are running a test-and-learn project to identify whether using SEO keywords in our FB & IG page bios will drive more traffic to our pages/profile visits, or at least increase page reach/visibility. What would you say are the best metrics to look at here?  I'm seeing "Facebook Page

I'm looking to analyze competitor social media follower demographics, specifically by country. While I have access to this data for my own brands, I'm unsure if it's possible to obtain similar information for competitors. Could you please advise on the feasibility and potential methods for achieving

Introduction With the growing demand for Voice of Customer (VoC) insights, many insights teams are evolving into Centers of Excellence (CoE), offering insights as a service. As your team supports more reports and potentially provides listening as a service to other groups, it’s essential to apply be

Is Sprinklr Insights (social listening) able to capture comments on an X livestream? If so, how long does it usually take to populate those comments on a listening dashboard?