SLA Widget
ext_merveaysun.solak
Published:
05/29/25 3:13 PM
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1
8
Hello,
When creating an SLA widget, should the first SLA be present and the second part be Case Count or should Volume of Fan Messages Replied be selected?
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Allison Fasching
1 month
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30/05/2025
Hi @ext_merveaysunsolak! When setting up an SLA widget, start by selecting "Case Count" as the first SLA metric and "Volume of Fan Messages Replied" as the second. This setup enables you to monitor both the total number of cases and the volume of replies within SLA timelines, offering a view of your team’s responsiveness and performance.
Hope this helps! LMK if you have additional questions!
ext_merveaysun.solak
1 month
ago
03/06/2025
Hi, @allisonfasching thank you so much :)