CONTACT REASON per Category widget
ext_merveaysun.solak
Published:
06/04/25 1:26 PM
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Hi,
I want to make a CONTACT REASON per Category widget in the reporting section. Which metrics should I select for this?
Contact reason and category did not appear in the selections.
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Allison Fasching
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Hi ext! To create a "CONTACT REASON per Category" widget in Sprinklr Reporting, you'll need to use the "Category" dimension and a suitable metric like "Contact Count" or "Number of Tickets" or whatever reasons you want to track. For example, choose the "Category" dimension from the available selections and then select the metric that represents the number of interactions or tickets associated with each category. By combining the "Category" dimension with the appropriate metric, you can create a widget that effectively visualizes the number of contacts or tickets per category in your Sprinklr Reporting Dashboard. See also Select Metrics and Dimensions.
Hope this helps! If you have additional questions LMK!