CONTACT REASON per Category widget
E

ext_merveaysun.solak

Published:

06/04/25 1:26 PM

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1

5

Hi,

I want to make a CONTACT REASON per Category widget in the reporting section. Which metrics should I select for this?

Contact reason and category did not appear in the selections.

Sprinklr Insights
Customer Experience
Reporting
Analyze

Question

Updated

4 days

 

Comments

  • A

    Allison Fasching

    29 days

    ago

    04/06/2025

    Hi ext! To create a "CONTACT REASON per Category" widget in Sprinklr Reporting, you'll need to use the "Category" dimension and a suitable metric like "Contact Count" or "Number of Tickets" or whatever reasons you want to track. For example, choose the "Category" dimension from the available selections and then select the metric that represents the number of interactions or tickets associated with each category. By combining the "Category" dimension with the appropriate metric, you can create a widget that effectively visualizes the number of contacts or tickets per category in your Sprinklr Reporting Dashboard.   See also Select Metrics and Dimensions

    Hope this helps!  If you have additional questions LMK!

     
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