joe.fung
1 day
1 views
Hi, I'm new to Sprinklr. Does anyone know how to turn off comments when you schedule a Facebook or Instagram post using the Editorial Calendar? Thank you.
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gopal chhetri
1 day
1 views
I'm working on creating performance reports for our content pillars. I've noticed that some natively posted content, which appears as auto-imported posts, isn't showing a custom content pillar in its properties. Is there a way to assign content pillars to these specific posts, or am I missing a sett
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Amanda Guzman
3 days
3 views
Allison Fasching responded
2 days
Curious if anyone has figured out a way to identify if accounts reaching out to us are fake or real? Typically people will consider a fake account to have 0 followers, but that may not always be the case. So was curious if anyone currently reports on this for all platforms IG, X, FB, TikTok and if s
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Briana Coffman
11 days
4 views
Allison Fasching responded
9 days
Hi everyone, I'm hoping to get some help on this. I am looking to understand what the difference is between two metrics. Case First User Response SLA from Assignment - Time taken to make first response from Assignment Case User Response SLA from Assignment - Time taken for each Agent resp
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Briana Coffman
11 days
5 views
Allison Fasching responded
9 days
Hi Everyone, Can you please help me understand the difference between the two? I've plugged them both into a widget and set their calculation to be averages and I get different results. I'm just trying to understand because in the widget library, they're listed the same. Case Processing Time The
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1 month
6 views
I am building a livechat and assigning the cases to a skill queue. However, after assigning the cases to the relevant skill queue, cases are not assigned to agents even though they are available and have capacity.. could you please advise?
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Briana Coffman
2 months
256 views
Allison Fasching responded
2 months
how do you hide autohide a word that comes though sprinklr? ex: damn if it shows up on a case, i'd like for it to be automatically hidden so that it hides on FB as well.
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Allison Blankenship
2 months
7 views
Hey there! I'm curious how I can add multiple drilldown data points on one widget. I seem to be able to add multiple but cannot export the data of all at the same time. Any ideas on how to export more than one drilldown point in one export?
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Rehone Gozly
3 months
11 views
This Group is designed to connect Sprinklr users from around the globe, providing a platform to share insights, best practices, and experiences. Whether you're looking to learn from experts, participate in discussions, or contribute your own knowledge, the SUN group is here to foster collaboration a
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