Jonathan Gabriel
11 days
10 views
Allison Fasching responded
10 days
Does anyone know what this error refers to, when displayed on a Sprinklr Insights (social listening) widget? And how to troubleshoot? "The search request size: 74370353, has exceeded the maximum allowed: 20971520."
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10
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amber.stephenson.217
16 days
12 views
Allison Fasching responded
11 days
Hi everyone! I am as green as you can get to Sprinklr... I work for McDonald's and we just started using this platform for our social media. I have no idea where to start. Any tips, learning modules, examples would be gladly appreciated!
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12
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Allison Fasching
2 months
14 views
0
14
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Cortney S
3 months
41 views
joe.kempsell responded
2 months
I received a request from my team to display the macros used on a case in the conversation pane. Many of our agents already have "View Activity" enabled, but it only shows "Case assigned to [agent]" and "Unassigned from [agent]". I'm not seeing any settings or controlling fields for this. Is it poss
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41
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eric.rabell
2 months
51 views
eric.rabell responded
2 months
Hi everyone! My team has recently joined Sprinklr and we used to use a different platform that was much more locked-down and the terminology/workflow was very different. Currently I am trying to learn how to use Sprinklr and I am very excited about the possibilities within Sprinklr but I am runni
1
51
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mlevinson
2 months
23 views
Allison Fasching responded
2 months
When I publish a Schedule Scenario it is not populating on the Master Schedule. Any suggestions?
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23
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paolahue
3 months
41 views
Allison Fasching responded
3 months
Hi everyone! I’m interested in adding a metric to my social media dashboard that can aggregate clicks from Facebook + Instagram (if possible) and YouTube. However, I haven’t been able to find a metric that tracks clicks on YouTube. Have any of you done this before, or what would you reco
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41
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Scott Fletcher
3 months
56 views
Steve Dzilvelis responded
3 months
I have a dashboard which reports contact-driver-model data on cases. For cases which the model has assigned a certain Conversation Intent value, I want to display a widget which lists cases with that value. Each row should display a case number and a couple of other fields. When a user clicks the ro
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56
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j.f.drijsen
3 months
35 views
Allison Fasching responded
3 months
Hi all, if i get a holiday list through the Sprinklr API for business holiday lists ik get all the holidays but i can nog see if a holiday is recuring. Is there any posibility to get the information through the api and if posible create a recuring holiday. Could it be that the api is not rea
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35
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Cortney S
3 months
39 views
Allison Fasching responded
3 months
We use stickiness for all but one of our work queues. When cases time out of the queues with stickiness, they go into the reassignment work queue without stickiness. We would like the cases that are assigned from that work queue (without stickiness) to have the Case Owner field clear/update to the n
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39
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