I'm working on creating performance reports for our content pillars. I've noticed that some natively posted content, which appears as auto-imported posts, isn't showing a custom content pillar in its properties. Is there a way to assign content pillars to these specific posts, or am I missing a sett

Curious if anyone has figured out a way to identify if accounts reaching out to us are fake or real? Typically people will consider a fake account to have 0 followers, but that may not always be the case. So was curious if anyone currently reports on this for all platforms IG, X, FB, TikTok and if s

Hi everyone, I'm hoping to get some help on this. I am looking to understand what the difference is between two metrics.  Case First User Response SLA from Assignment - Time taken to make first response from Assignment Case User Response SLA from Assignment - Time taken for each Agent resp

Hi Everyone, Can you please help me understand the difference between the two? I've plugged them both into a widget and set their calculation to be averages and I get different results. I'm just trying to understand because in the widget library, they're listed the same. Case Processing Time The

como verificar las redes que posee y las cuentas asociadas

I am building a livechat and assigning the cases to a skill queue. However, after assigning the cases to the relevant skill queue, cases are not assigned to agents even though they are available and have capacity.. could you please advise?

how do you hide autohide a word that comes though sprinklr? ex: damn if it shows up on a case, i'd like for it to be automatically hidden so that it hides on FB as well.

Hey there! I'm curious how I can add multiple drilldown data points on one widget. I seem to be able to add multiple but cannot export the data of all at the same time. Any ideas on how to export more than one drilldown point in one export?

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