Hi everyone! I am as green as you can get to Sprinklr... I work for McDonald's and we just started using this platform for our social media. I have no idea where to start. Any tips, learning modules, examples would be gladly appreciated!

Hi all! I am looking to learn more about the Sprinklr Customer Community's best practices for quantifying data in Listening. My org is currently enabled for Sprinklr Copilot, and we also have the "generate summary" option on the drill down menu.  What are some of the methods that the communi

Does anyone know what this error refers to, when displayed on a Sprinklr Insights (social listening) widget? And how to troubleshoot? "The search request size: 74370353, has exceeded the maximum allowed: 20971520."

I received a request from my team to display the macros used on a case in the conversation pane. Many of our agents already have "View Activity" enabled, but it only shows "Case assigned to [agent]" and "Unassigned from [agent]". I'm not seeing any settings or controlling fields for this. Is it poss

Hi everyone! My team has recently joined Sprinklr and we used to use a different platform that was much more locked-down and the terminology/workflow was very different. Currently I am trying to learn how to use Sprinklr and I am very excited about the possibilities within Sprinklr but I am runni

When I publish a Schedule Scenario it is not populating on the Master Schedule. Any suggestions?

Hi everyone! I’m interested in adding a metric to my social media dashboard that can aggregate clicks from Facebook + Instagram (if possible) and YouTube. However, I haven’t been able to find a metric that tracks clicks on YouTube. Have any of you done this before, or what would you reco

I have a dashboard which reports contact-driver-model data on cases. For cases which the model has assigned a certain Conversation Intent value, I want to display a widget which lists cases with that value. Each row should display a case number and a couple of other fields. When a user clicks the ro

Hi all, if i get a holiday list through the Sprinklr API for business holiday lists ik get all the holidays but i can nog see if a holiday is recuring. Is there any posibility to get the information through the api and if posible create a recuring holiday. Could it be that the api is not rea