There is this helpful document for message types: ‎Message Types in Filters for Outbound and Inbound Reporting | Sprinklr Help Center. However it does not contain Reddit terms and my governance team is requesting Sprinklr documentation. How can I find the Reddit Message types? Is there another list

Hi All, I'm trying to create a custom metric that get last logout timestamp older then X Date. I was playing with the Days Difference metric type but  i can not select current date.  See screenshot.  Is there other options to get the right information? 

It seems that it's possible to add Microsoft Teams as a service channel in the Care Console. The key question is whether deflection is possible from Teams to WhatsApp, and conversely, from WhatsApp to Teams as well. Use Case: internal HR helpdesk, employees reach out to HR via WhatsApp, however i

Is there a way to pull a historical report on published content for the LinkedIn and Instagram platform, that specifies that location and language targeted?

Hi everyone, I’m trying to create a Reporting widget that shows the complete conversation structure for a single Community post, and I’m wondering whether this is possible and how it can be configured. My goal is to provide a specific Post ID or Post URL and get all messages belonging to that thre

Is it possible to get only the text of a message without the profile information for a reporting dashboard? The Inbound Message dimension description says, "The text of the Inbound Message" but when used, it also includes the profile name of the sender. My goal is to capture the inbound text but not

Hello! Is it possible to schedule exports to email daily with a "real" attached zip file not with a download link? I am trying to automate this process of extracting attached files from emails but since scheduled exports are in the form of url download links, this is proving to be a challenge.  

A Superuser asked us for the ability to blacklist another user from Following and Direct Messaging them? Have any of you found this capability within the Sprinklr Community Builder?

On our DCF (Dell Community Forum) we expanded Solutions! DAS (Dell Accepted Solution) in blue = We mark a Reply/Comment as DAS if Dell support has verified that the Reply/Comment is the Solution for all users. CAS (Customer Accepted Solution) in green = Us or a user mark a Reply/Comment as solution