How can I report and export a complete post thread including Post, Comments and Replies?
Waldemar Helm
Published:
08/21/26 8:43 PM
66 views
1
66
Hi everyone,
I’m trying to create a Reporting widget that shows the complete conversation structure for a single Community post, and I’m wondering whether this is possible and how it can be configured.
My goal is to provide a specific Post ID or Post URL and get all messages belonging to that thread in one table / one Reporting widget, including:
- the initial Post
- all Comments on that post
- all Replies to those comments
For each message, I would ideally like to have the following information available as separate columns:
- Message Date
- Message ID
- Message Type (Post / Comment / Reply)
- Message content
- Username / author
- Parent Message ID or Parent Comment ID
- Post ID / Root Post ID
The parent-child relationship is particularly important. For every Reply, I need to be able to identify the Comment it belongs to. The resulting table should therefore make it possible to reconstruct the conversation hierarchy, for example:
Post → Comment A → Reply A1
Post → Comment A → Reply A2
Post → Comment B → Reply B1
The reason for this is that I ultimately want to export the complete thread as Excel or CSV and process the data further outside of Sprinklr.
So far, I have been able to create Reporting widgets that either show the Post itself or include Comments. However, I haven’t found a way to retrieve Post + Comments + Replies together for one specific Post in a single widget, while also retaining the relationship between Replies and their parent Comments.
Is this currently possible in Sprinklr Community Reporting?
If yes, could someone please explain which data source, dimensions, metrics and filters I need to use to build such a widget? In particular, I would be interested in how to:
- Filter the widget to one specific Post ID or Post URL
- Include Post, Comments and Replies in the same dataset
- Retrieve the individual Message IDs
- Retrieve the Parent Message ID / Parent Comment ID for Replies
- Export the complete result to Excel or CSV without losing the parent-child relationship
From a data perspective, I would expect this information to be available somewhere, but I haven’t found a Reporting configuration that exposes the complete thread structure in this way.
Any guidance or an example configuration would be greatly appreciated.
Thanks!
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Hi Waldemar!
The underlying Community message model does retain the hierarchy: a Comment points to its Post, and a Reply points to its parent Comment. Community Reporting also provides message-level fields such as Inbound Message, Date, and Message Type, including Post, Comment, and Reply.
The limitation is that Parent Message ID / Parent Comment ID may not be exposed as a standard Reporting dimension in every environment. Without that field, a single widget may list the messages, but its Excel or CSV export cannot reliably reconstruct which Reply belongs to which Comment.
I recommend checking the Inbound Analytics data source for a Parent Message ID dimension. If it is not available, please contact your Sprinklr Support team to confirm whether the field can be enabled or exposed in your environment. Otherwise, the complete hierarchy may need to be retrieved through a message-level API or bulk data export.
Because many Sprinklr Communities are customized to meet each customer’s specific requirements, it may also be possible to have a tailored solution built for this use case. Your dedicated Sprinklr Support team will be best positioned to review your current Community configuration and advise on the available reporting, API, or custom-build options.
Hope this helps!