Expand Favorite Macros by default in macro list?
Cortney S
Published:
10/12/26 1:04 PM
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It seems there was a change recently that caused all macros to be in a drilldown style menu, rather than a collapsible list. Agents working in Care Console now have to click the "Favorite Macro" line to open a list of their Favorite macros, then select the macro they want to apply . Previously, the Favorites and All macros were collapsible lists & the favorites remained expanded at the top. This change is incredibly inconvenient and is already impacting their work, but I'm not seeing any option to edit it- was this change intentional or am I missing a setting?
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