Jonathan Gabriel
4 hours
1 views
Jonathan Gabriel responded
4 hours
I'm wondering about how quotation marks function within a single keyword. Say for example, I add the following keyword (with quotation marks included) to a keyword list:"Acme Systems" Testing~5 So I've set a proximity of 5 for this keyword. Would Sprinklr treat "Acme Systems" as an exact phrase th
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Cortney S
27 days
29 views
Scott Fletcher responded
15 hours
I've discovered a situation where cases can be in the Assigned status, but the Assignee field is empty. I'd like to create a rule that will check for this and when it happens, update the Assignee field based on another (custom) field. My idea was to create a Queue rule that looks something like this
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29
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joao.pereira
1 month
10 views
Allison Fasching responded
1 month
I am trying to delete an Instagram message, but getting an error. Would someone be able to help?
1
10
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joao.pereira
1 month
10 views
Allison Fasching responded
1 month
Hello, I am facing an issue where no user can see the audit checklist replies. I have all the necessary permissions on the system, and still, no answer is displayed to me. Can someone help?
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10
0
1 month
21 views
Allison Fasching responded
1 month
Hi everyone, We’re currently working on a WhatsApp integration involving Third party bot building platform, and Sprinklr, and I’d appreciate some guidance to confirm if our expected flow aligns with best practices or if any adjustments are needed. Here’s the flow we’ve
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21
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ext_merveaysun.solak
6 days
6 views
ext_merveaysun.solak responded
2 days
Hello, What is the difference between measuring SLA with "Case Count" and measuring it with "Volume of Fan Messages"?When measuring with "Case Count", is SLA based on our case closure time?What is the criterion for "Volume of Fan Messages"?Which metric exactly measures our response speed during wor
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6
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Dee Gougler
6 days
10 views
Allison Fasching responded
6 days
Has anyone setup the ability to use a third-party link to send surveys for social channels? The part I'm needing help with is setting up the actual survey so that I can utilize the Survey Link Settings as I need to append the Sprinklr Case number to the link. Do you use the Survey Builder and
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10
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gopal chhetri
7 days
1 views
Hi, I have not been able to figure out a way to track owned hashtags tracking on TikTok. Is it possible? Am I missing something? I only see options to track Instagram, Facebook, X, YouTube, News, TV, Print etc... TIA
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Domingo Gil
17 days
10 views
Allison Fasching responded
16 days
Hello, Since last week we have had issues when trying to publish or schedule content on Instagram using Sprinklr. The Sprinklr support team says the following: We are escalating this issue with META as it is reported by some of our other clients as well. We are constantly following up with them an
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10
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Cortney S
1 month
15 views
Allison Fasching responded
9 days
Is there a way to view all the posts that failed to publish? I know you can enable a notification to be notified when one of your scheduled posts fails, but I'd like to create a way for the entire team to view them. This would help us make sure we aren't missing any. - This is primarily for our care
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