I received a request from my team to display the macros used on a case in the conversation pane. Many of our agents already have "View Activity" enabled, but it only shows "Case assigned to [agent]" and "Unassigned from [agent]". I'm not seeing any settings or controlling fields for this. Is it poss

Hi everyone! My team has recently joined Sprinklr and we used to use a different platform that was much more locked-down and the terminology/workflow was very different. Currently I am trying to learn how to use Sprinklr and I am very excited about the possibilities within Sprinklr but I am runni

When I publish a Schedule Scenario it is not populating on the Master Schedule. Any suggestions?

Hi everyone! I’m interested in adding a metric to my social media dashboard that can aggregate clicks from Facebook + Instagram (if possible) and YouTube. However, I haven’t been able to find a metric that tracks clicks on YouTube. Have any of you done this before, or what would you reco

I have a dashboard which reports contact-driver-model data on cases. For cases which the model has assigned a certain Conversation Intent value, I want to display a widget which lists cases with that value. Each row should display a case number and a couple of other fields. When a user clicks the ro

Hi all, if i get a holiday list through the Sprinklr API for business holiday lists ik get all the holidays but i can nog see if a holiday is recuring. Is there any posibility to get the information through the api and if posible create a recuring holiday. Could it be that the api is not rea

We use stickiness for all but one of our work queues. When cases time out of the queues with stickiness, they go into the reassignment work queue without stickiness. We would like the cases that are assigned from that work queue (without stickiness) to have the Case Owner field clear/update to the n

Hi there, Has anyone experienced pages auto deactivating because of Facebook? If so, how are you handling this? It seems like it happens a lot and I wondered how others are handling this. 

Hi Team, I have following queries related to UGC Regarding the SPAM option on posts, When we mark a post as spam, does only the status of that post change to spam, or is the profile of the fan also marked as spam? Could you let me know how we can use this feature? What occurs when a post is m