Fantastic story from Sprinklr Community member Sergio Arteta:Itaú transforms social sentiment into strategic advantage Itaú Paraguay leveraged Sprinklr Service to launch a multi-channel CSAT program, transforming customer feedback into actionable insights across its banking operations.Check it out

Hi Team, I have following queries related to UGC Regarding the SPAM option on posts, When we mark a post as spam, does only the status of that post change to spam, or is the profile of the fan also marked as spam? Could you let me know how we can use this feature? What occurs when a post is m

Hi! First time user/lurker/sprinklr n00b. We've been using a free and pretty-restricted version of https://manychat.com/ to send Insta DMs to those who comment a specific word or phrase.  Got me thinking is its possible to basically do the same thing using rules engine/automations in Sprinkl

I'm wondering about how quotation marks function within a single keyword. Say for example, I add the following keyword (with quotation marks included) to a keyword list:"Acme Systems" Testing~5 So I've set a proximity of 5 for this keyword. Would Sprinklr treat "Acme Systems" as an exact phrase th

I've discovered a situation where cases can be in the Assigned status, but the Assignee field is empty. I'd like to create a rule that will check for this and when it happens, update the Assignee field based on another (custom) field. My idea was to create a Queue rule that looks something like this

I am trying to delete an Instagram message, but getting an error. Would someone be able to help?

Hello, I am facing an issue where no user can see the audit checklist replies. I have all the necessary permissions on the system, and still, no answer is displayed to me. Can someone help?

Hi everyone, We’re currently working on a WhatsApp integration involving Third party bot building platform, and Sprinklr, and I’d appreciate some guidance to confirm if our expected flow aligns with best practices or if any adjustments are needed. Here’s the flow we’ve