mairead o'boyle
12 days
19 views
Allison Fasching responded
3 days
We want to receive an email every time any of the brands we track in benchmarking make a post that meets a Benchmarking Theme keyword query we have created Within benchmarking rules, we are not able to use Benchmarking Theme as a filter (confirmed this with support) We also tried to use Benchmark
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j.f.drijsen
12 days
10 views
j.f.drijsen responded
11 days
Hi All, In the latest release since 20.7 is it able to get and update Business Hours and Holiday list through the API. But if i try to fetch all holiday lists it give me the following error "596 Service Not Found". I followed the instructions on https://dev.sprinklr.com/fetch-all-busi
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gopal chhetri
18 days
2 views
It appears Sprinklr's publisher has a consistent error when scheduling Reels on Instagram, stating, "Video bit rate of video must be less than 25.0 Mbps." This is frustrating because the same video publishes without issues when done natively on Instagram. Could you clarify the specific platform limi
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jacobus
23 days
4 views
Hi all, A lot of our scheduled posts are either going live after their scheduled time or haven't gone live at all yet. Has anyone else experienced this?
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joe.fung
1 month
4 views
Hi, I'm new to Sprinklr. Does anyone know how to turn off comments when you schedule a Facebook or Instagram post using the Editorial Calendar? Thank you.
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gopal chhetri
1 month
3 views
I'm working on creating performance reports for our content pillars. I've noticed that some natively posted content, which appears as auto-imported posts, isn't showing a custom content pillar in its properties. Is there a way to assign content pillars to these specific posts, or am I missing a sett
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Amanda Guzman
1 month
7 views
Allison Fasching responded
1 month
Curious if anyone has figured out a way to identify if accounts reaching out to us are fake or real? Typically people will consider a fake account to have 0 followers, but that may not always be the case. So was curious if anyone currently reports on this for all platforms IG, X, FB, TikTok and if s
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Briana Coffman
1 month
8 views
Allison Fasching responded
1 month
Hi everyone, I'm hoping to get some help on this. I am looking to understand what the difference is between two metrics. Case First User Response SLA from Assignment - Time taken to make first response from Assignment Case User Response SLA from Assignment - Time taken for each Agent resp
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Briana Coffman
1 month
6 views
Allison Fasching responded
1 month
Hi Everyone, Can you please help me understand the difference between the two? I've plugged them both into a widget and set their calculation to be averages and I get different results. I'm just trying to understand because in the widget library, they're listed the same. Case Processing Time The
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