Hi Courtney!  Yes! If you're not seeing "Failed" as a filter option for Post Status, even though it shows up in the activity trail, it's likely a permissions thing. In Sprinklr, some statuses (like "Failed") aren’t always available as filters unless they’ve been provisioned for your role or workspace, kind of like how queues work.

Here’s what you can check:

Ask your admin if your role has access to filter by post status.
Make sure you're in the right workspace or dashboard where that filter is supported.
See if "Failed" needs to be enabled as a filterable field.
As a workaround, you might also be able to surface failed posts using reporting or rule engine logic.

Hope this helps!

Hi Courtney!  Yes, there are a couple of different ways to view failed posts in Sprinklr, depending on whether you need real-time visibility or ongoing team monitoring.

Option 1: Publisher Console
Use the Publisher Console for a real-time view of outbound posts.

• Go to the Sprinklr Social tab and open Publisher Console within Engage.
• Click “Calendar” in the left rail, then “Message Updates” in the top-right corner.
• Select the “Failed” tab to see all posts that didn’t publish.
• Click any post to view error details and troubleshoot.

Option 2: Reporting Dashboard
For a persistent, shareable view, build a custom dashboard:

• Navigate to Reporting under the Analyze tab.
• Create a dashboard (e.g., “Failed Posts Monitoring”) and add a widget.
• Use Social Analytics as the data source and choose a tabular or list format.
• Filter by Post Status = Failed, and include metrics like Post Author, Text, Channel, and Failure Reason.
• Share the dashboard with your team for ongoing visibility.

Bonus Tip:
To track common Instagram tagging errors, add a filter for Post Status Reason and include keywords like “tagging” or “user not taggable.”

Hope this helps!  LMK if you need additional information!