Thanks for your question! Here's a quick breakdown of how Sprinklr handles spam and User-Generated Content (UGC), including Instagram Stories:

🚫 Spam Option on Posts

• Post status changes: Marking a post as spam sets its status to "Spam" within Sprinklr.
• Filtered from dashboards: Spam posts are removed from standard engagement views but remain visible on the Spam Moderation page for users with permission.
• Reporting: Spam activity is tracked in reporting dashboards.
• User profile: The fan’s profile is not automatically flagged. You can use rules or macros to take action on the profile if needed.

Can you add a spam column to the Engagement Dashboard?
Yes! Create a new column and filter for messages with the workflow property Spam: Is Spam.

📸 UGC & Instagram Stories

• Sprinklr supports UGC workflows for feed posts and Reels. Instagram Stories have limitations due to the API.
• Permissions: You cannot directly request UGC permissions from Stories.
• Feature limitations: Polls, stickers, and music are not supported via third-party tools.
• Data window: Stories data is only available for 24 hours, making UGC workflows impractical.

⚙️ UGC Rules, Macros & DAM Automation

UGC Rules:

• Auto-approve content based on criteria (e.g., trusted user, specific tag).
• Route based on sentiment score.
• Trigger permission requests automatically.

DAM Rules:

• Auto-tag or apply custom properties when assets are saved.

Hope this helps!  LMK if you have additional questions!