The best way I've seen to do this is via the drill down to Message, then click on the Case Number that shows in the Message drill-down screen.
Another alternative, but not as compact like you mention, would be to build an engagement dashboard of messages or cases, and click on the Case # shown to bring up the Case Details. You could use filters on the columns to segment / surface the messages you/an agent would care most about to make navigating the data more intuitive, like separating different intents or account sources into different columns.

Thank you for all the details Scott, most of what I can provide is general information!  I will send this to our internal experts for review, but as I am sure you know many of our implementationsnate custom. Based on your info, you may need to reach out to your account team or log a support ticket. 

Hi Scott!  You’re corrent—standard Sprinklr Table widgets don’t support direct row-click actions to open cases. But there are a few ways to achieve similar functionality:

Table Widget (Social Analytics): Great for aggregated metrics, but rows represent dimensions/metrics—not individual cases—so no direct click-through.
Inline Table (Inbound Analytics): Displays messages, not cases, so rows are tall and dense. Clicking the small case ID at the bottom does open the case, but it’s not intuitive.

Possible Solutions
1. Optimize the Inline Table (Inbound Analytics):

Data Source: Switch to Inbound Analytics for case-level data.
Widget Type: Use an Inline Table or Case Stream widget.
Configuration: Filter for your specific intent value. Include fields like Case Number, Case ID, and any key metrics.
Click Behavior: Users click the small case number in the row footer to open the case.
Optional: Apply CSS tweaks in custom dashboards to reduce row height for better usability.

2. Try the “Case Overview” Widget:

Check the Widget Library for Case Overview, which offers a more case-centric view with direct links.
Advanced users can enhance this via custom JSON configuration for tailored layouts.

3. Advanced Customization:

For a truly modern experience, build a custom dashboard widget using JSON, referencing the Case Overview concept.
This requires advanced configuration and alignment with your Sprinklr version.

Key Takeaway
There’s no hidden “row-click” toggle—it’s about:

Choosing the right data source (Inbound Analytics for case context).
Selecting the right widget type (Inline Table or Case Stream).
Leveraging the built-in case ID link, and optionally improving usability with CSS or custom widgets.

Actionable Steps:

Go to your dashboard → Add Widget.
Select Inbound Analytics as the data source.
Choose Inline Table or Case Stream visualization.
Configure filters for your conversation intent.
Add fields like Case Number, Case ID, and relevant metrics.
Test the click on the case ID link.

Hope this helps!  LMK if you have additional questions!