Hi Scott!  Apologies, I dug into this a bit more, Sprinklr’s Custom Interval Settings are applied at the dashboard level only.  Since you have checked them at the dashboard level, it does look like a bug, hopefully the Support team can get this resolved asap!

Hi Scott!  Thanks for logging a ticket on this issues!  Some things to note:

Yes, this behavior is surprising and not expected based on how Custom Interval Settings are described.

If you've configured your dashboard to define the week as Monday to Sunday, then relative time filters like "this week" and "last week" should respect that setting. The fact that it's defaulting to Sunday to Saturday suggests a disconnect between the configuration and how the dashboard logic is applied.

This could be:

• A bug in how the dashboard interprets custom intervals.
• A limitation in how relative time filters are implemented.
• A caching or sync issue where the dashboard isn’t fully applying the updated interval settings.

Here are a few things that m ight be helpful for your ticket:

1. Confirm if the issue persists across multiple dashboards.
2. Check if the interval setting is applied at the workspace or global level.
3. Raise a support ticket with screenshots and steps to reproduce.

Hope this helps!

I have logged a support case (2787816) on this issue.