Hi Briana!  Do you have a existing rule on any other channel that already does this?  If yes you should be able to add a new channel.  If not, you can automatically hide or moderate content, including profane language, as it appears in your cases and across social media platforms like Facebook.  This allows you to moderate the profanity, either before or after it is posted.

• In Sprinklr, create a list of words or phrases you want to automatically moderate.
• Include "damn" (and any variations or other words you want to hide) in this list.

• For Outbound Posts (content you create in Sprinklr and publish):
  • Navigate to the Rule Engine.
  • Create a New Rule.
  • Select the "Pre Publishing" context for this rule.
  • Add a condition: Choose "Message Keywords" and select the Keyword List you created earlier (containing "damn").
  • Add an action: Select "Recall" under Actions To Control the visibility of Post. This will prevent the post from being published if it contains the defined keywords.
• For Inbound Consumer Posts (comments and messages from users):
  • Navigate to the Rule Engine.
  • Create a New Rule.
  • Add a condition: Choose "Message Keywords" and select your predefined profanity keyword list.
  • Add an action: You can choose to:
    • Send the message into an Approval Queue for review by a Content Manager.
    • Stop the publishing of the message altogether.
    • Hide the Fan Message automatically, which will hide it on both Sprinklr and the native platform (like Facebook).