Hi Joao!  If your users in Sprinklr are unable to view audit checklist replies, despite having the necessary permissions, there are several potential causes and troubleshooting steps to consider:

1. Verify specific permissions

• Ensure that users have the "Audit Checklist Responses: View" permission enabled in their environment.
• Without this specific permission, users may not be able to see audit checklist responses, according to Sprinklr.
• Check that the necessary permissions have been applied to the correct users or user groups by following the instructions in the Sprinklr Help Center under "Audit Checklist Permissions". 

2. Check workspace and checklist visibility

• Confirm that the audit checklist is visible in the workspaces where users are trying to access it, says Sprinklr.
• Ensure that the checklist is shared with the correct users or user groups, as specified in the checklist settings. 

3. Review audit status and reporting

• If the audit is still in progress, the replies may not be fully visible until the audit is completed or the relevant reports are generated.
• Ensure that the audit reports are configured correctly to display the desired information, according to Sprinklr. 

4. Troubleshooting steps

• Refer to the Sprinklr Help Center article "Troubleshooting and FAQ's" for common audit checklist issues, including situations where scores are not showing.
• Confirm that the Agent Acknowledgement is set on the checklist, as this can affect visibility in some cases.
• Verify that the Case Evaluation widget is properly configured on the Agent Home page.
• Ensure the agent's homepage is correctly configured or set to Care Analyst. 

Hope this helps!