Triggering IVR through Guided Workflows
Akshay Koul
Published:
11/12/25 1:49 PM
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We have a use-case from LFC where they want to have a manually triggered announcement functionality for the voice setup.
Currently customers reach out to them to book tickets on the call and they want to trigger a message in case the tickets have been sold out and there are customers waiting in the queue/ivr(customers that are traversing through the ticket booking flow in the IVR)
For this, we are trying to use GPs which we are looking to trigger through macros, so they can bulk apply the macro on multiple cases and voice out the message along with hanging up those calls.
We are using the Execute Action Node > Transfer to IVR node in the GWs and are struggling to have this working.
There are 5 mandatory fields that need to be updated for this transfer to get actioned, we have got 4 values and want to understand under which variables do we get the conversation id in the GPs.
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