Search on Keywords in reports

Hello,

My customer has a Case Custom Field where they are storing the question that their customer is asking in the Chatbot.

They have a report that lists all case with this Custom Field.

They want to be able to type in the word 'assets' in the filter and then find the shown case. But in the filter they can only use containing and then they only get results that are a exact match. E.g. 'the company has no assets'.

Is the a way to search on keywords?

Kind regards,

Marc Dupain

Service Product Office Hours Group

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M

Marc Dupain

Published:

03/27/26 2:10 PM

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