Range Frequency Plot for SLAs
Chetan Tiwari
Published:
10/16/25 1:28 PM
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1
13
Hi,
I am trying to plot frequency range for a SLA value.
Let's say the frequency ranges are <30mins, 30-60 mins, 60-90 mins, 90+ mins.
Then if the case first brand/user response sla is 45 mins, the corresponding SLA range column should show 30-60 mins.
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meghej.khandelwal+champagne
22 hours
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06/11/2025
Hi Chetan, based on our detailed discussion, current behavior is, when you plot sla frequency with the sla metric, it'll show value corresponding to the right interval. Though it'll also show a row corresponding to 0 value in other sla buckets. This currently is a behavior which will require enhacement.
A workaround could be to create custom metrics, apply filter of sla frequency and use it for the time being, for enhancement, please raise a idea ticket.