Query Regarding Segment Mapping Under Voice Campaigns
Hi Team,
We have a Segment Manager page under Voice Campaigns, where we can view all created segments and their metrics. The primary operation there is segment creation.
However, I’ve noticed that after creating a segment, I’m unable to map it to any campaign, which essentially makes the created segment unusable.
Could you please confirm if this is the expected behavior or if I might be missing a configuration step?
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We can directly create a segment in the fourth step of campaign creation form in order to activate it in the campaign.
Article for reference: https://www.sprinklr.com/help/articles/voice-campaign-creation/voice-campaign-management/6799c63eaa…