Do we support external bots or External AI agents on WhatsApp channel
Kanchan Tyagi
Published:
07/17/25 8:52 AM
11 views
2
11
Customer doesn't have AI+ as part of SOW.
Customer is inquiring if we can add external bots to WhatsApp number connected to Sprinklr. Case Management, reporting, and agents reply in Sprinklr.
They have also inquired if we can add external AI agents in Convo AI bot workflow.
Question
Updated
6 days
Comments
- PY
Prateek Yadav
14 days
ago
17/07/2025
@Kanchan Tyagi We can integrate external bots using our source-agnostic offering, enabling agents to respond directly within Sprinklr. Case management and reporting functionalities will also be supported in Sprinklr.
Related Conversations
Jaimie Selwa
1 year
449 views
Cristopher Cravioto Garcia responded
2 months
ago
Hello, 👋 My name is Jaimie and I'm one of the Customer Advocacy Managers. Along with @Rupali Verma, we manage the Sprinklr Champions program. Welcome to the Community and our group! We'll use this space to share updates, executive opportunities, and gather feedback from you, our valued custome
3
449
0
Karla Prado
2 years
278 views
Prabhakar Kumar responded
1 year
ago
Hello everyone,I'm interested in integrating Sprinklr with Power BI to personalize my information. However, I haven't been able to find any documentation on the API itself. The only resources I came across were third-party platforms that require a fee for this integration. Has anyone successfully in
8
278
0
Hernan Rodriguez
1 year
252 views
Allison Fasching responded
14 days
ago
Good morning, I am wondering if it is possible to add music or audio to an Instagram post. When I upload/schedule, I use the Quick Publish widget and I don't see it there. If it is currently not possible, I think it would be a really neat tool!
7
252
0
paulo.henrique
2 years
121 views
Jay Elango responded
2 years
ago
Estou criando uma apresentação e não entendo como ela está classificando por Classificar por. Seria possível ordenar alfabeticamente, ou criar alguma regra para esta ordenação?
8
121
0
samantha_nardi
3 years
129 views
Jay Elango responded
2 years
ago
How can I adjust the widget dimensions in order to have a single one in one ppt slide? If I download my report dashboard as it is today, it looks weird. Collapsed columns, overlapping rows and I see only 5 lines out of 14 in total. Suggestions?
6
129
0
Kanchan Tyagi
14 days
ago
17/07/2025
@Prateek Yadav , Any KB's that you can share?
does this apply to AI agents too. Do we need AI+?