Do we support external bots or External AI agents on WhatsApp channel
Kanchan Tyagi
Published:
07/17/25 8:52 AM
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2
59
Customer doesn't have AI+ as part of SOW.
Customer is inquiring if we can add external bots to WhatsApp number connected to Sprinklr. Case Management, reporting, and agents reply in Sprinklr.
They have also inquired if we can add external AI agents in Convo AI bot workflow.
Question
Updated
1 day
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- PY
Prateek Yadav
1 year
ago
17/07/2025
@Kanchan Tyagi We can integrate external bots using our source-agnostic offering, enabling agents to respond directly within Sprinklr. Case management and reporting functionalities will also be supported in Sprinklr.
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@Prateek Yadav , Any KB's that you can share?
does this apply to AI agents too. Do we need AI+?