Customer wants to automatically close case when voicemail message invalid.
roddy.black+dev
Published:
06/05/26 10:56 AM
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I hope this is the right place to post this...
...Our customer wants to automatically close a case in the IVR flow if a voicemail is either silent or shorter than X seconds.
The customer has nested a 'close case' macro, (which works independently of the flow), in an 'Execute Action' node in the flow but it doesn't work.
I checked deployment guides and the instructions advise to use a 'Close Case' or 'Update Case' node but couldn't see either of them.
Can any of you advise how to implement this?
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