Clarification on Barge-In and Whisper Functionalities
Samiksha Puri
Published:
11/27/25 1:28 PM
1 views
0
1
We have observed some inconsistencies in how Barge-In and Whisper functionalities behave for agents and supervisors. Specifically:
- The agent can mute the supervisor, but cannot unmute them (the supervisor can unmute themselves).
- The agent can place the supervisor on hold and also remove them from hold, but the supervisor cannot remove themselves from hold.
Could you please clarify if these behaviours are by design or if these can be changed with configuration somewhere?
Question
Updated
2 days
Comments
There are no comments!
Related Conversations
Jaimie Selwa
2 years
475 views
Cristopher Cravioto Garcia responded
6 months
ago
Hello, 👋 My name is Jaimie and I'm one of the Customer Advocacy Managers. Along with @Rupali Verma, we manage the Sprinklr Champions program. Welcome to the Community and our group! We'll use this space to share updates, executive opportunities, and gather feedback from you, our valued custome
3
475
0
Karla Prado
3 years
345 views
Carlos Lara responded
2 months
ago
Hello everyone,I'm interested in integrating Sprinklr with Power BI to personalize my information. However, I haven't been able to find any documentation on the API itself. The only resources I came across were third-party platforms that require a fee for this integration. Has anyone successfully in
9
345
0
Hernan Rodriguez
2 years
336 views
rodriguez responded
1 month
ago
Good morning, I am wondering if it is possible to add music or audio to an Instagram post. When I upload/schedule, I use the Quick Publish widget and I don't see it there. If it is currently not possible, I think it would be a really neat tool!
8
336
0
Jordana Gustafson Wright
1 year
101 views
marsh responded
2 months
ago
Hi Everyone! I wanted to share a success story we published a few weeks back with Deutsche Telekom. They're rolling out Sprinklr Service in their contact centers across Europe — they have a couple hundred agents already onboarded and expect to have 40k+ once the project is fully implemented. I loved
9
101
0
paulo.henrique
3 years
143 views
Jay Elango responded
2 years
ago
Estou criando uma apresentação e não entendo como ela está classificando por Classificar por. Seria possível ordenar alfabeticamente, ou criar alguma regra para esta ordenação?
8
143
0