Check for scheduled callback in IVR
SP

Samiksha Puri

Published:

07/02/25 6:57 AM

5 views

1

5

Is it possible to check in the Inbound IVR if there's any callback scheduled for the number that's calling?

Question

Updated

11 hours

 

Comments

  • AJ

    Abhishek Jain

    14 hours

    ago

    03/07/2025

    Yes, you can use "Has Pending Callback" field under profile in Decision box to put condition to check if callback exist for Profile or not

     
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