Channel type Icon for manually created Cases
Marc Dupain
Published:
06/23/25 2:49 PM
10 views
4
10
For my customer I'm manually creating a case from a guided workflow.
In the fields 'From Social Network' and 'Social Network' I enter "EMAIL" and "Email".
The created case is shown with an Email Icon in the Engagement Dashboard.
If I want to show a different Icon, is that possible?
And if it is, which Icons can I choose from and what Names do I need to use?
Kind regards,
Marc Dupain
Question
Updated
4 days
Comments
- AA
Aman Agarwal
7 days
ago
26/06/2025
Yes, Marc. If a Voice case is created, it would be marked with a Voice (phone) icon.
- M
Marc Dupain
8 days
ago
26/06/2025
Hello Nandakumar,
I understand, but let me rephrase my question.
If I manually create a case from a guided workflow, can I set the channel, thus the icon?
For example, I want to create a Voice case. Can I enter 'Sprinklr Voice' in the From Social Network or Social Network field and will it show the Voice Icon?
Or in another field.
And if so, which Types and Icons are available.
Thanks
- N
nandakumar.sundharesan
8 days
ago
26/06/2025
Icons are autogenerated based on the channel you choose, we cant customise it.
Related Conversations
Jaimie Selwa
1 year
441 views
Cristopher Cravioto Garcia responded
1 month
ago
Hello, 👋 My name is Jaimie and I'm one of the Customer Advocacy Managers. Along with @Rupali Verma, we manage the Sprinklr Champions program. Welcome to the Community and our group! We'll use this space to share updates, executive opportunities, and gather feedback from you, our valued custome
3
441
0
Karla Prado
2 years
265 views
Prabhakar Kumar responded
1 year
ago
Hello everyone,I'm interested in integrating Sprinklr with Power BI to personalize my information. However, I haven't been able to find any documentation on the API itself. The only resources I came across were third-party platforms that require a fee for this integration. Has anyone successfully in
8
265
0
Hernan Rodriguez
1 year
239 views
Fernando Perez Lago responded
1 year
ago
Good morning, I am wondering if it is possible to add music or audio to an Instagram post. When I upload/schedule, I use the Quick Publish widget and I don't see it there. If it is currently not possible, I think it would be a really neat tool!
6
239
0
paulo.henrique
2 years
113 views
Jay Elango responded
2 years
ago
Estou criando uma apresentação e não entendo como ela está classificando por Classificar por. Seria possível ordenar alfabeticamente, ou criar alguma regra para esta ordenação?
8
113
0
samantha_nardi
2 years
124 views
Jay Elango responded
2 years
ago
How can I adjust the widget dimensions in order to have a single one in one ppt slide? If I download my report dashboard as it is today, it looks weird. Collapsed columns, overlapping rows and I see only 5 lines out of 14 in total. Suggestions?
6
124
0
nandakumar.sundharesan
7 days
ago
26/06/2025
if you want to know the accepted values of social network.Export the cases from the engagement DB column and look for Channel type column and corresponding values for each channel cases.
In GW, you can use From Social Network field to define it
