Case Association Rules engine
Ashutosh GOEL
Published:
08/13/26 7:27 PM
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How to optimise this (Customer / Queue) rule - Master - Case Maker - FOR CASE ASSOCIATION
To associate follow-up incoming messages, post-case creation.
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Case is created and assigned
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Brand responds
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New customer message comes in and associates to the existing case that comes from the same profile - executing this rule.
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