Callback Scheduling APIs - More than 1 per customer
Shakeel Akhtar
Published:
07/10/25 7:28 AM
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For callback scheduling via APIs - Customer wants that 1 customer should not be able to schedule multiple callbacks. As in - if 1 exists - don't let them schedule another call. Is there a configuration restriction we can place such that 1 number can have just 1 callback?
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Jaswant Bharti
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11/07/2025
Hi Shakeel,
Since callbacks are being created directly via the API, we will be unable to enforce any configurations to restrict multiple callbacks per customer.
Ideally, this check should be handled on the API consumer side, ensuring that the Create Callback API is not triggered if the customer had already opted for a callback before.