‎Subject and Description from reporting widget is irrelevant | Sprinklr Community

Subject and Description from reporting widget is irrelevant

prateek.bhutani

Published:

01/24/24 5:59 AM

5 views

Hi team,

Can you change the subject and description of the email we get from reporting widget alert? The subject and description we get right now is irrelevant for the client. Can we customise it?
When we click on "View in Sprinklr", it redirects to the dashboard and not to the specific widget this alert is from. Can you change it in such a way to redirect it to the specific widget?

Sprinklr Service

Reporting

Idea

Updated

4 months

Comments

P
prateek.bhutani
1 year
ago
25/01/2024
You can see the subject and description is not useful and should be customisable
- S
  Sprinklr's Community
  1 year
  ago
  25/01/2024
  Hi Prateek,
  
  By the current design, the widget-level alerts are designed in that way to show in the email.
  
  We do have periodic updates to address new features. If this is something the client would like to see in future releases, please submit the request via Sprinklr Communities (https://community.sprinklr.com) or work towards a feature enhancement request based on the client's use case(s).
  
  Thanks & Regards,
  
  Sameer
P
prateek.bhutani
1 year
ago
25/01/2024
When the alert email is received by the end user, it looks like this as in the screenshot
S
Sprinklr's Community
1 year
ago
24/01/2024
Hi Prateek,

Hope you are doing well.
Thanks for reaching out to us.

As per our checks, we can give the name of the alert as per our choice - see the attached screenshot.
Could you please elaborate on the exact use case you are looking for with the help of a screen recording/screenshots?

Best Regards,
Rekha
J
Jay Elango
1 year
ago
24/01/2024
Hi Prateek,

Thank you for your post. I'm looping in the Support team to look into your issue.

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