sentiment reporting
Briana Coffman
Published:
02/21/24 7:34 PM
12 views
2
12
Hello,
What type of reporting is there for sentiment? I currently have the attached images
, but I am looking for a report that can show initial case sentiment and final case sentiment and how that changes per day, week, etc.
Idea
Updated
3 months
Comments
- J
Jay Elango
2 years
ago
22/02/2024
Hi Briana,
Thank you for your post. Here is an article which explains the CSAT scoring process. I am also looping in the support team for further investigation.
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Estou criando uma apresentação e não entendo como ela está classificando por Classificar por. Seria possível ordenar alfabeticamente, ou criar alguma regra para esta ordenação?
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Sprinklr's Community
2 years
ago
22/02/2024
Hey Briana,
Please let us know if this kind of visualization works as attached in the screenshot below.
- Support
Briana Coffman
2 years
ago
22/02/2024
yes, but the image is coming up in an odd manner. Regardless, I can read it somewhat and understand it