Listening Dashboards
Listening dashboard can actually drive value through informing marketing strategies, tactics, and real-time messages. You can use Social Listening to monitor social media channels for mentions of your brand, competitors brands, products, and other themes that are relevant to your business to make customer-centric decisions.
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Deselect All Lines in Graph
Hello, I have built a line graph widget and I have set the series to a specific Theme Tag that includes a wide set of Themes to view within the same widget. It would be very helpful to have an ability to "deselect all" of the lines from a line graph quickly within the widget view, with the exception
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AI Sentiment Label - using Macros for ML enhancement
How to extract a report showing the AI Sentiment labels that have been manually corrected using macros? This would be extremely valuable to identify: 1. the AI model percentage accuracy 2. scenarios to adopt in the ML process and help improve the AI model percentage 3. automate the ML process enhan
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Agent Dashboard Inconsistency
Hello, I created a dashboard of my agent, and it looks like 1 tab has different metrics than another tab, but it should be the same amount. I dont know which one is the correct number and need help to not only figure out which metric is correct, but to fix the settings for the other.
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sentiment reporting
Hello, What type of reporting is there for sentiment? I currently have the attached images , but I am looking for a report that can show initial case sentiment and final case sentiment and how that changes per day, week, etc.
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Skill Assignment Support
Hello, https://www.sprinklr.com/help/articles/setting-up-skills/creating-and-assigning-skills-to-agents/64b00724ca055c3e09659a89 I tried following this article to assign a skill to my agents, however I do not have the unified routing under triaging. Is there a way to assign a skill without
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Unable to select the account header
Dear Team Unable to select the account header Email Regards Manoj
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Are Cases Being Asigne dTo Agent?
I need support in seeing if cases are being assigned to a certain agent prior to her being available status. Is there anyone I could speak to via private message to discuss and figure out?
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Official Solution
report showing weekly case breakdown
what is the metric you need to use if you want to see a weekly break down of total cases? For example.... I want to see the total cases received for the first week of September, then the total cases received for the 2nd week of September, and so on. I know I can break this down to cases by day, an
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Clemson University powers academic research with Sprinklr — spotlight on Professor Brandon Boatwright
It was awesome chatting with Brandon Boatwright about how cross-disciplinary researchers at Clemson use Sprinklr to gather data for their research. I learned that he has a few close colleagues at other universities who also use Sprinklr in their research centers. It's a fascinating use case and vali
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Create a dropdown menu which switches between filters
I would like to quickly change between different countries without manually changing the topic/ topic tag. Is there an option with preset filters which can be chosen by using a dropdown menu for example?
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