AI Sentiment Label - using Macros for ML enhancement
Giovana Buckley
Published:
03/18/24 9:19 PM
8 views
2
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How to extract a report showing the AI Sentiment labels that have been manually corrected using macros?
This would be extremely valuable to identify:
1. the AI model percentage accuracy
2. scenarios to adopt in the ML process and help improve the AI model percentage
3. automate the ML process enhancement as soon as a macro is created
Thanks!
Idea
Updated
1 year
Comments
- J
Jay Elango
1 year
ago
21/03/2024
Hi @giovanaobuckley,
Thank you for your post. Our support team will get back to you shortly on this query.
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Sprinklr's Community
1 year
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22/03/2024
Hi Giovanna,
Thank you very much for using Sprinklr!
Please note that the sentiment is not 100% accurate and there could be few false positive but the sentiment is 80% accurate, please see below document for your reference.
https://help.sprinklr.com/articles/listening/detect-the-sentiment-present-in-customer-messages-accurately/6137656052911d3e29ad74bc
https://help.sprinklr.com/articles/listening/understand-how-sprinklr-identifies-customer-sentiment/6137656852911d3e29ad750f
If there are many messages detected sentiment wrong, kindly report those messages to your Sprinklr Success Manager so that they will report to our machine learning team for the feedback.
More examples would help ML team to tune sentiment.
Regards,
Sprinklr Support
Giovana Buckley
1 year
ago
22/03/2024
Thank you for the prompt reply!
So, it sounds like the option to extract a report with "all macros used to correct the AI sentiment label" is not currently available for Sprinklr users.
Hopefully, in the future? :) Until then, will continue manually collecting samples for ML recommendations.
Brand new user here!
Our team has entered the Sprinklr world in January, the AI Sentiment model has been running under 70% accuracy, and we have just now been assigned a Customer Success Manager, so: a ML tune up request is next!
Thanks again - really enjoying your product and learning with the Sprinklr community!
Sprinklr's Community
1 year
ago
23/03/2024
Great to know Giovana.
We are also confirming further with our Experts for macro usage report part and will keep you posted.
In the meantime, can you help with the name of macro you are using?
-Aaditya
Sprinklr's Community
1 year
ago
25/03/2024
Hi Giovana,
Thank you very much for the patience.
To plot macro usage, we are assuming the macro 'Update sentiment' to change sentiment on the messages.
To report on number of times macro 'Update Sentiment' applied, please create a widget using 'Social Analytics' as data source and plot metrics macro usage count and macro name and filter for macro name : containing: Update sentiment(screenshot attached).
You could plot Inbound message as well in order to see messages on which sentiment has been changed after applying this macro.
Regards,
Sprinklr Support
Giovana Buckley
1 year
ago
25/03/2024
This is exactly what I needed - thank you!