Sprinklr is slow
phillip.shain
Published:
04/27/23 10:00 AM
9 views
2
9
Hey, I'm experiencing some slow loading conversations, tried it from different computers and browsers.
Any way to make chats load faster?
Idea
Updated
2 years
Comments
- J
Jay Elango
2 years
ago
27/04/2023
Hi Philip,
Sorry for the inconvenience caused. I have moved this query to the support team, they will assist you further.
Best,
Jay
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Sprinklr's Community
2 years
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27/04/2023
Hi Phillip,
Thank you for writing to Sprinklr Support. We are deeply apologetic that you are facing this behaviour.
We request you to raise a support ticket by sending an email to "tickets@sprinklr.com" along with the answer to the below questions.
1. Any specific part of the platform where this is happening the most (For example: Agent Console, Care Console, Supervisor Dashboard, etc)?
2. Any specific dashboard or column where you're facing slowness?
3. Screenshot/video recording of the behaviour.
4. Partner details.
It would also help us investigate this faster if we can get on a call. Please help us with a few time slots (along with the timezone) when we can have this call.
We would continue all further contact regarding this issue through the support ticket that you would open.
Thanks & Regards,
Riddhi