Case Management
Case Management allows teams to tackle problems on a larger scale by grouping messages and comments into related cases, allowing for more efficient monitoring of hot topics and issues.
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PII Secure Link Capability
Hello, is there a way to have a secure link from Sprinklr sent to a customer to collect PII securely? For example, if a customer wanted to make a payment...instead of just typing it in the a private message, can we send a secure link via sprinklr to get the information?
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Case Action SLA
Hello, How is Case Action SLA measured, and how can my agents continue to reduce the time? It seems like no matter what we do, the number does not decrease. Does anyone have any insight or can provide some support?
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Sprinkler Web camera and screen recording issue
Dear Team, Sprinkler Web camera and screen recording is always on and it's draining the battery very fast. Pls resolve the issue on top priority. Contact no 9600126852.
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Posts not assigning to associate
Posts are not assigning to Sandra Bernard when she is auxed into Available. We have checked her profile and settings, and no troubleshooting has helped. Posts do assign to her in scraping aux. Can you take a look to see if there is something wrong, thanks!
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Tik Tok
New to the platform and hoping someone could show me how to search Tik Tok and other platforms.
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Sprinklr is slow
Hey, I'm experiencing some slow loading conversations, tried it from different computers and browsers. Any way to make chats load faster?
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No publish mode on my prfile
Dear everyone, I wanted to create a new asset and to request an approval for following asset. But my HQ told me that I need an option PUBLISH, that I dont have - how can I solve this problem?
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