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Naba Barman
3 days
2 views
How to update a case specific custom field with case creation time? I checked copy action in case update rules but it has no option to select case creation time.
0
2
Christopher Bonner
3 days
6 views
Im working on deploying a Source Agnostic case management solution. The cases will need to be able to send an email as well but Ive had no luck in getting an email channel on the case to be able to do so. We have cases with emails set and the option for email as a channel becomes available but this
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6
Zeina Emad
4 days
5 views
Hello Team, I need to show my client the % of cases where First agent responses & General responses were made: in less than a minute Between 1 & 5 Between 5 & 15 Between 15 & 30 Greater than 30 Taking into account this count of responses the action not and not the case creat
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5
Misha Gupta
11 days
10 views
Allison Fasching responded
10 days
ago
I am trying to setup controlling fields for Product, Issue and Issue Type. We have 8 products, each with multiple issues ( for example, Claim, cancellation, payment etc.) and two issue types: Complaint and Request. Some issues are common across multiple products for example, Claim. However, th
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10
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