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Anoushka Das
10 days
12 views
When a customer contacts us again on the same issue, a new case is created instead of being treated as a follow-up on the original parent case. The current association option only links conversations/messages between cases but does not solve the core problem — agents are still required to&
0
12
Samiksha Puri
10 days
16 views
Does Sprinklr natively support image recognition to identify whether a product in the uploaded image is damaged?
0
16
sralamgari
16 days
20 views
Allison Fasching responded
13 days
ago
We recently had a report from one of our agents where the Sprinklr tab inside Salesforce was showing the error: ❌ "Unable to load, please check the setup." The agent was able to log into Sprinklr directly from the app launcher without any issues, but the Sprinklr tab within Salesforce cases was not
1
20
rebecca.lee
24 days
19 views
Allison Fasching responded
16 days
ago
We're interested in expanding to Sprinklr's paid product, mostly for measurement. Looking for customers who use that part of the tool to see how they're using it, what they like, don't like. etc! And anything helpful you can share as we explore this new frontier in Sprinklr (ex: what did you wish yo
1
19
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Enable sound notifications on different browsers
Follow the below steps to enable sound notifications on your respective browsers.Google ChromeLaunch the Google Chrome browser on your computer.Click the Lock icon on the left of your website URL and click Site settings.The Settings window will open. Select Privacy and Security from the left pane.Se
The Sprinklr APIs
Sprinklr offers a variety of robust, convenient and simple RESTful Web service APIs to integrate data from Sprinklr to any external system. Through Sprinklr’s API portal, your developers can create Web applications to interact directly with data that resides in Sprinklr. Among the available features
Detect copyright violations while publishing videos
While uploading a video on Instagram (Reel, Carousel video or Story), you can detect if that video is copyrighted or not. This capability helps you abstain from copyright infringement or plagiarism.Note: This capability is only supported for Instagram channel.Steps to Check Copyright Issues While Pu
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While uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Find below the optimal specifications for images and videos supported in various social media channels. Note: Since various social channels may update their optimal
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